Resident Services Coordinator

Coastal Ridge Real Estate; Cincinnati (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Coastal Ridge Real Estate in Cincinnati is seeking a Resident Services Coordinator to ensure residents receive excellent customer service while supporting operations across 750+ units in Clifton Heights, Over the Rhine, and East Walnut Hills.

You will be the first contact for inquiries, coordinate with Leasing, Maintenance, and Management, assist with lease changes, move-ins/outs, and special projects, while delivering a high level of client care.

Qualifications

• Experience in real estate, management, leasing, multi-family/single family/scattered site housing, sales, hospitality, or retail, preferred.
• Strong verbal and written communication skills. Comfort using technology.
• Must hold a valid driver’s license and be insurable under company policy. Company vehicles are provided.

Responsibilities

• Provide support and assistance with all customer service efforts for our residents.
• Be the first point of contact for incoming resident and prospect inquiries. Assess the nature of each inquiry and ensure it is resolved directly or delegated appropriately. Maintain a positive, professional, and timely communication style.
• Collaborate with the Leasing, Maintenance, and Management teams to ensure resident needs are met efficiently.
• Assist residents with lease alterations including adding/removing a pet, roommate changes, sublets, renters’ insurance changes, or other similar requests.
• Support day-to-day property operations across various functions, including leasing, administrative tasks, maintenance coordination, and general management, as needed.
• Participate in leasing activity across the portfolio, including answering prospect questions, providing tours, and completing lease documents, as needed.
• Assist in coordinating residential move-ins and move-outs, renewals, payments, and work order requests to deliver a high level of customer service, as needed.
• Assist with other special projects as needed, including but not limited to: lease audits, utility management, new property onboarding, and student property turnover.

Skills

Customer service

Communication

Driving

Tech literacy

Job description

As the Resident Services Coordinator, you’ll be responsible for ensuring our residents receive excellent customer service by supporting operations of our Cincinnati scattered-site investment portfolio, consisting of over 100 residential properties in Clifton Heights, Over the Rhine, and East Walnut Hills neighborhoods, totaling over 750 units and growing!

Starting pay for this role is up to $20/hr.

Your Responsibilities:

• Provide support and assistance with all customer service efforts for our residents.
• Be the first point of contact for incoming resident and prospect inquiries. Assess the nature of each inquiry and ensure it is resolved directly or delegated appropriately. Maintain a positive, professional, and timely communication style.
• Collaborate with the Leasing, Maintenance, and Management teams to ensure resident needs are met efficiently.
• Assist residents with lease alterations including adding/removing a pet, roommate changes, sublets, renters’ insurance changes, or other similar requests.
• Support day-to-day property operations across various functions, including leasing, administrative tasks, maintenance coordination, and general management, as needed.
• Participate in leasing activity across the portfolio, including answering prospect questions, providing tours, and completing lease documents, as needed.
• Assist in coordinating residential move-ins and move-outs, renewals, payments, and work order requests to deliver a high level of customer service, as needed.
• Assist with other special projects as needed, including but not limited to: lease audits, utility management, new property onboarding, and student property turnover.

Who You Are:

• Enthusiastic about customer service. You understand how successful customer service is delivered and approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service.
• A masterful executor. You get things done. You fervently plan to meet deadlines and achieve goals. You manage tasks in a fast-paced environment, solve problems, with many moving pieces and ensure you reach the finish line.
• A supportive team player. You work effectively with others and go above and beyond to support the needs of your fellow coworkers. You are reliable and flexible and communicate effectively by communicating issues and challenges, listening, compromising, and seeking feedback.
• A detail oriented individual. You pay attention to the small things that make a big difference. You look at information with a discerning eye to ensure its accuracy. You understand the importance of editing and proofreading your work to make sure it’s done right.

Qualifications and Skills:

• Experience in real estate, management, leasing, multi-family/single family/scattered site housing, sales, hospitality, or retail, preferred.
• Strong verbal and written communication skills. Comfort using technology.
• Must hold a valid driver’s license and be insurable under company policy. Company vehicles are provided.