Multi-Site Leasing Consultant

North American Properties, Inc.; Cincinnati (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

401(k)

Bonus potential

Job summary

North American Properties Apartments is seeking a Multi-Site Resident Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection, which includes five properties in Downtown Cincinnati.

This full-time role operates in a fast-paced environment, offering the opportunity to gain multi-site experience and grow within a dynamic property management team.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Valid driver’s license and dependable transportation.
• Experience in customer service and residential property management is preferred.
• Ability to work occasional nights and weekends as scheduled.

Responsibilities

• Serve as primary contact for current residents and backup for prospects.
• Address and resolve resident requests, concerns, and issues.
• Manage site-level marketing, reputation, and social media efforts.
• Coordinate resident events and communications, including emails and tours.
• Prepare and present lease documents and move-in paperwork.
• Maintain resident data in Entrata, Excel, Word, and databases.

Skills

Strong work ethic

Outstanding customer service

Excellent communication

Advanced interpersonal skills

Self-confidence and poise

Conflict management

Initiative and self-starter

Excellent organization

Multi-tasking ability

Reliability and punctuality

Detail-oriented

Collaborative mindset

Creative thinking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Entrata

Microsoft Excel

Microsoft Word

Various databases

Job description

Multi-Site Resident Coordinator

Department: Property Management/Operations

Employment Type: Full Time

Location: Saint Xavier Park

Compensation: $40,000 - $45,000 / year

Description

North American Properties Apartments is seeking a Multi-Site Resident Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection which features five properties (The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place and East 8 Lofts) in Downtown Cincinnati. Our exciting and fast-paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience.

Duties and Responsibilities

• Serving as the primary contact for current residents and backup contact for prospective residents.
• Addressing and resolving resident requests, questions, concerns, complaints, issues, and feedback and acting as the primary contact for resident concerns, complaints, and issues.
• Building and maintaining resident relations
• Managing freight elevator and amenity area reservations
• Organizing package areas, communal areas, and amenity areas twice daily
• Overseeing and responsible for site-level marketing and reputation management including, but not limited to social media marketing, Google reviews, Yelp reviews, website reviews, resident referral programs, etc.
• Promoting our Black Card program internally to residents, while building relationships externally with Black Card vendors and the local community.
• Planning, advertising, and hosting resident events and coordinating resident activities
• Creating and sending out email blasts to residents, applicants, and prospects
• Scheduling leasing tours and appointments and completing tour follow up
• Touring apartments, amenities, and/or community to prospects as needed
• Inspecting apartments to prepare them for future move-ins and assisting move-in appointments
• Preparing and presenting lease contracts, move-in paperwork, and related documents
• Managing all resident and prospect information through a variety of technological tools including Entrata, Microsoft Excel, Microsoft Word, and various databases.
• Supporting the Property Manager with administrative tasks, vendor communication, resident communication, scheduling, follow-up, etc.
• Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.
• Helping to prepare the office daily for opening and closing
• Ordering office supplies, refreshments, marketing materials, etc.
• Reporting daily, weekly, monthly activity as requested
• Maintaining targeted occupancy
• Other special projects and assignment as assigned

Skills, Knowledge and Expertise

The ideal candidate must demonstrate:

• Strong work ethic
• Outstanding customer service and communication skills
• Advanced interpersonal skills
• Self-confidence and poise
• Ability to manage difficult conversations and confrontation
• Positive can-do attitude and outgoing personality
• Initiative-taker skills and self-starter mentality
• Exceptional organizational and multi-tasking skills
• Strong drive to succeed
• Punctuality
• Dependability
• Solution-oriented thinking and detail-oriented skills
• Collaborator mindset
• Creative thinking

• High school diploma or equivalent
• Bachelor’s degree preferred
• Valid driver’s license
• Dependable transportation
• Successful customer service-related background
• Must be able to work occasional nights and/or weekends based on office and event scheduling
• Walking for extended periods of time

Compensation and Benefits

North American Properties’ Resident Coordinator position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary with bonus potential based on the candidate’s experience.

• medical
• dental
• life
• 401(k)
• bonus potential