Resident Experience Specialist

Coastal Ridge Real Estate; Cincinnati (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Coastal Ridge Real Estate in Cincinnati is seeking a Resident Services Coordinator to ensure residents receive excellent customer service while supporting operations across 750+ units in Clifton Heights, Over the Rhine, and East Walnut Hills.

You will be the first contact for inquiries, coordinate with Leasing, Maintenance, and Management, assist with lease changes, move-ins/outs, and special projects, while delivering a high level of client care.

Qualifications

• Experience in real estate, management, leasing, multi-family/single family/scattered site housing, sales, hospitality, or retail, preferred.
• Strong verbal and written communication skills. Comfort using technology.
• Must hold a valid driver’s license and be insurable under company policy. Company vehicles are provided.

Responsibilities

• Provide support and assistance with all customer service efforts for our residents.
• Be the first point of contact for incoming resident and prospect inquiries. Assess the nature of each inquiry and ensure it is resolved directly or delegated appropriately. Maintain a positive, professional, and timely communication style.
• Collaborate with the Leasing, Maintenance, and Management teams to ensure resident needs are met efficiently.
• Assist residents with lease alterations including adding/removing a pet, roommate changes, sublets, renters’ insurance changes, or other similar requests.
• Support day-to-day property operations across various functions, including leasing, administrative tasks, maintenance coordination, and general management, as needed.
• Participate in leasing activity across the portfolio, including answering prospect questions, providing tours, and completing lease documents, as needed.
• Assist in coordinating residential move-ins and move-outs, renewals, payments, and work order requests to deliver a high level of customer service, as needed.
• Assist with other special projects as needed, including but not limited to: lease audits, utility management, new property onboarding, and student property turnover.

Skills

Customer service

Communication

Driving

Tech literacy

Job description

Coastal Ridge Real Estate in Cincinnati is seeking a Resident Services Coordinator to ensure residents receive excellent customer service while supporting operations across 750+ units in Clifton Heights, Over the Rhine, and East Walnut Hills.

You will be the first contact for inquiries, coordinate with Leasing, Maintenance, and Management, assist with lease changes, move-ins/outs, and special projects, while delivering a high level of client care.