Full Time Leasing Agent

Bi-State Management, LLC; Clarksville (IN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with company match

Paid Holidays

Paid Vacation

Bonuses

Apartment discount after probation

Job summary

Bi-State Management, LLC is seeking a Leasing & Resident Relations Agent in Clarksville, IN. This role fronts the community for residents and prospects, handling leasing, administrative duties, and resident relations. You will qualify prospects, process applications, coordinate move-ins, and support renewal efforts.

The position supports a team environment with a focus on service excellence and community representation, including outreach and resident events.

Qualifications

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Strong oral and written communication skills.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Successfully pass background check.

Responsibilities

• Greet prospects, qualify by criteria, and record visits on reports.
• Handle leasing duties including applications, deposits, and move-in readiness.
• Maintain resident files, perform inspections, and manage renewals.
• Assist in resident retention, market outreach, and community events.

Job description

Duties

We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects. Respective duties include, but are not limited to:

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready”, communicate related service needs to Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.

Administrative

• Accept rental payments and give immediately to Manager.
• Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis.
• Maintain current resident files.
• Maintain and record weekly inspections for the community.
• Conduct apartment inspections for renewals or other issues as required.
• Distribute all community-issued notices.

Assist Management Team With Other Various Tasks As Required.

• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Manager.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral bonuses.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass background check.

Core Values

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Schedule & Benefits

• Full-Time Position Monday-Friday 8:30-5:30pm with rotational Saturdays 10am-2pm
• Competitive hourly rate and paid bonuses
• TEAM ENVIRONMENT and ADVANCEMENT OPPORTUNITIES available
• Overtime opportunities available
• Employer pays 50% of Health Insurance Premium for employees.
• FREE Dental and Vision insurance
• Life, short-term disability, and other insurances available
• 401K Retirement plan with up to 4% company match
• 8 Paid Holidays
• Early release with remainder of day paid the day before several holidays
• PTO after 3 months
• 40 Hours paid vacation after 1 year
• Company events such as monthly lunches, company outings, and more
• Apartment discount available once you complete 90 days probationary period.