Customer Service Coordinator

Lyon Living; Milpitas (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

401K Matching

Employee Housing Discounts

Education Reimbursements

Medical/Dental/Vision Plans/FSA/HSA

Employee Referral Bonuses

Job summary

Lyon Living is hiring a full-time Resident Experience Specialist for The Fields communities in Milpitas, CA. You will build relationships with residents and local businesses, support resident retention, and elevate service levels across the community.

Shifts include afternoon to evening hours; you will manage events, promotions, and community outreach while collaborating with Property Operations and Marketing teams.

Qualifications

• Commitment to the Company Mission.
• Develop and maintain relationships with Employees and vendors.
• Must be outgoing and assertive.
• Strong communication, organization and networking skills.
• Experience with Adobe Creative Suite and/or Illustrator, WordPress, Microsoft Office tools.

Responsibilities

• Operate and maintain the rooftop Beer Garden.
• Adhere to Beer Garden protocols (ID check, wristband compliance).
• Assist with resident concerns and issues.
• Assist with community outreach and partnerships.
• Organize and participate in onsite and offsite resident functions.
• Build relationships with local businesses and vendor partners.
• Create and design flyers, e-blasts and promotional materials.
• Plan events within monthly budget.
• Increase awareness and maintain social media sites.
• Provide feedback to the Director of Property Operations, Property Manager, and Marketing team.
• Update property website and community boards with events.
• Maintain market presence and community value.
• Persistently seek to create team and resident experiences.

Skills

Outgoing and assertive

Great communication

Networking skills

Relationship management

Tools

Adobe Creative Suite

Adobe Illustrator

WordPress

Microsoft Word

Excel

PowerPoint

Publisher

Picture Manager

Job description

Description

• 401K Matching
• Employee Housing Discounts
• Education Reimbursements

Description

Lyon Living proudly offers the following benefits:

• Medical/Dental/Vision Plans/FSA/HSA
• 401K Matching
• Employee Housing Discounts
• Education Reimbursements
• Employee Referral Bonuses

Pay Range: $26.00-$27.00 per hour

New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team?

We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full-time Resident Experience Specialist for our apartment communities that make up The Fields; Turing, Graham, and Gideon located in Milpitas, CA.

This position will build relationships with residents and businesses within the community, assist with resident retention and increase service levels at the community. Shifts to include afternoon through evening hours.

Essential Job Functions

• Operate and maintain the rooftop Beer Garden.
• Adhere to Beer Garden protocols (ID check, wristband compliance, etc.)
• Assist with resident concerns and issues.
• Assist with community outreach and community partnerships.
• Organize, implement and participate in all onsite and offsite resident functions, including but not limited to breakfasts, holiday events, community gatherings/activities, fitness programs/classes, etc.
• Build and manage relationships with local businesses and vendor partners.
• Create and design flyers, e-blasts (using E-Blast application) and any other promotional materials needed.
• Plan events within monthly budget.
• Increase awareness and maintain all social media sites.
• Provide feedback to the Director of Property Operations, Property Manager, and Marketing team of upcoming social events and update once the events have taken place.
• Update current property website and community boards with upcoming events.
• Maintain sensibility of market presence and community value.
• Persistently seek to create team and resident experiences.

Experience/Requirements

• Ability to demonstrate a commitment to the Company Mission.
• Develop and maintain excellent working relationships with Employees and vendors.
• Must be outgoing and assertive.
• Great communication, organization and networking skills.
• Experience in Adobe Creative Suite and/or Adobe Illustrator, WordPress, Microsoft Word, Excel, PowerPoint, Publisher, and Picture Manager.

This position requires attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location. Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search.

Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, religion, sex, national origin, disability, or veteran status.

Pre-employment background check and drug screening required. Lyon Living participates in the E-Verify program.