Part-Time Front Desk & Resident Services Coordinator

Eliza Jennings Senior Care Network; Cleveland (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Eliza Jennings Senior Care Network in Cleveland, OH is seeking a Part-time Receptionist for its Skilled Nursing and Rehabilitation Community on the west side. Schedule includes every other weekend and 2–4 hour shifts during the week, totaling approximately 32 hours per pay period.

The role requires greeting visitors, handling phones, assisting residents with administrative tasks, scheduling meetings, and maintaining a welcoming reception area while upholding HIPAA and Residents' Rights.

Qualifications

• Demonstrated understanding of office practices and protocols.
• Computer proficiency: Microsoft Office Suite.
• Demonstrated written and oral communication skills; ability to meet and greet residents, families, and the public; telephone skills.
• Demonstrated resident service attributes such as patience and empathy.

Responsibilities

• Greet and assist all visitors, residents, and staff in a courteous and professional manner; answer, screen and direct phone calls; take messages and place out-going calls.
• Assist residents with administrative tasks.
• Respond to resident requests; resolve problems and/or refer to appropriate staff member.
• Schedule all meeting rooms.
• Collect, sort, distribute and prepare mail, messages and courier deliveries for staff and residents.
• Schedule, update and maintain meeting room calendars; assist with transportation requests and driver updates.
• Perform miscellaneous administrative and clerical tasks as assigned.
• Tidy and maintain the reception area.

Skills

Office procedures

MS Office

Interpersonal skills

Communication skills

Multitasking

Reception experience

Tools

Office equipment (fax, copier)

Job description

Eliza Jennings Senior Care Network in Cleveland, OH is seeking a Part-time Receptionist for its Skilled Nursing and Rehabilitation Community on the west side. Schedule includes every other weekend and 2–4 hour shifts during the week, totaling approximately 32 hours per pay period.

The role requires greeting visitors, handling phones, assisting residents with administrative tasks, scheduling meetings, and maintaining a welcoming reception area while upholding HIPAA and Residents' Rights.