Resident Services Concierge - Full-Time with Benefits

AUGUSTINE LANDING; Jacksonville (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

PTO (Paid Time Off) and Holiday Pay

Daily pay

401K with employer match

Short and long-term disability

Referral Bonuses

Tuition Reimbursement

Employee Assistance Program

Zusammenfassung

Augustine Landing in Jacksonville, FL is seeking a Concierge to support residents and guests in a senior living community. The role includes clerical tasks, answering calls, greeting visitors, coordinating services, and assisting the Wellness Director with appointments and resident needs.

The position emphasizes strong customer service, professional appearance, and the ability to manage multiple tasks with discretion, confidentiality, and courtesy.

Qualifikationen

• High School Diploma or GED at a minimum.
• Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.
• Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
• Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
• One year of office or hospitality experience preferred.
• Good grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
• Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Adhere to and carry out all policies and procedures.
• Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

Aufgaben

• Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
• Receive visitors, having them sign registers, and routing them as appropriate.
• Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.
• Assist the Wellness Director as needed with resident’s doctors’ appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time.
• Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.
• Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.
• Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.
• Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.
• Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.
• Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.
• Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
• Performs other related duties as assigned by supervisor.

Kenntnisse

Customer service

Interpersonal skills

Communication skills

English language

Ausbildung

High School Diploma or GED

Tools

Windows

Word

Excel

Office

Outlook

Internet-based programs

Emailing

Scanning

Jobbeschreibung

Augustine Landing in Jacksonville, FL is seeking a Concierge to support residents and guests in a senior living community. The role includes clerical tasks, answering calls, greeting visitors, coordinating services, and assisting the Wellness Director with appointments and resident needs.

The position emphasizes strong customer service, professional appearance, and the ability to manage multiple tasks with discretion, confidentiality, and courtesy.