Front Desk & Guest Experience Concierge

KW Property Management LLC; Boca Raton (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

KW Property Management LLC seeks a professional front desk team member dedicated to delivering exceptional resident and guest services in a secure community environment.

You will greet visitors, monitor entrances, manage phone calls, update resident information, and coordinate with staff to ensure accurate records and prompt responses to maintenance or safety issues. This role emphasizes customer service and teamwork on-site in Boca Raton.

Qualifications

• High school diploma or GED; some college preferred
• Must be familiar with using computer software and demonstrate organizational, interpersonal and communication skills
• Minimum six months related experience and/or training
• Previous work in a high-rise property setting is highly desired
• Valid Driver's License

Responsibilities

• Greet all guests in a standing upright position and provide exceptional customer service
• Monitor and authorize entrance and departure of employees, visitors, and other persons
• Coordinate with office staff to update all unit owner information in computer database
• Handle phone calls professionally and clearly
• Report violations of Rules and Regulations
• Observe safety precautions and report damage or theft to supervisors
• Maintain the key control system and ensure keys are locked and accounted for
• Familiarize with fire alarm system operations and report incidents
• Call police or fire departments in emergencies
• Follow policies and procedures for emergency response with management and security staff
• Write daily activity reports and irregularity notes
• Report maintenance items to the Association office daily
• Perform valet attendant duties as required

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Education

High school diploma or GED

Some college preferred

Driver's License

Job description

KW Property Management LLC seeks a professional front desk team member dedicated to delivering exceptional resident and guest services in a secure community environment.

You will greet visitors, monitor entrances, manage phone calls, update resident information, and coordinate with staff to ensure accurate records and prompt responses to maintenance or safety issues. This role emphasizes customer service and teamwork on-site in Boca Raton.