Resident Services & Community Engagement Coordinator

RELATED; New Haven (CT); On-site; USD 63,039,000 - 68,168,000; Full time

Benefits offered by this job

Paid time off

Health, dental and vision insurance

401(k)

Life insurance

Employee Assistance Program

Wellness resources

Volunteer match program

Job summary

Related Affordable Housing is seeking a Resident Service Coordinator to enhance residents’ quality of life by connecting them to essential services and fostering community within a large affordable housing community in the United States.

The role focuses on empowering residents to maintain independence, improve health outcomes, and access supportive resources. You will liaise with property management and external providers to deliver timely services and promote resident engagement.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Communication

Attention to detail

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable Housing is seeking a Resident Service Coordinator to enhance residents’ quality of life by connecting them to essential services and fostering community within a large affordable housing community in the United States.

The role focuses on empowering residents to maintain independence, improve health outcomes, and access supportive resources. You will liaise with property management and external providers to deliver timely services and promote resident engagement.