Resident Services Coordinator

Related Affordable; Plano (TX); On-site; USD 47,000 - 49,000; Full time

Benefits offered by this job

Paid time off

Total rewards package

401(k) & HSA/FSA

Mental health resources

Fertility benefits

Volunteer program matching

Learning & certification reimbursement

Job summary

Related Affordable’s Garden Gates community seeks a Resident Service Coordinator to connect residents with essential services and foster a supportive, engaged living environment.

You will advocate for residents, organize activities, and collaborate with management to ensure wellness, lease compliance, and access to resources while maintaining confidentiality and high-quality service.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health or related field preferred.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and families on services, eligibility criteria, and application processes.
• Organize and promote activities that encourage resident engagement and community networking.
• Act as liaison between residents, property management, and external providers for timely support.
• Maintain confidential resident files, service logs, and incident reports; prepare quarterly summaries.
• Advocate for residents by facilitating access to resources and addressing barriers.
• Collaborate with property management to plan events and volunteer programs.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Microsoft Office

Web-based reporting

Confidentiality

Passion for social action

Accountability

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health

Tools

Microsoft Office Suite

Web-based reporting systems

Job description

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s largest affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community. Here at Garden Gates our 240-unit affordable community.

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s largest affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community. Here at Garden Gates our 240-unit affordable community.

If you’re eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

ESSENTIAL JOB FUNCTIONS:

• Provide individualized assistance to residents by identifying and connecting them to appropriate services,


• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.


• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.


• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.


• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.


• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.


• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

WHY YOU’LL LOVE IT HERE:

• Lots of paid time off (19+ days!) – we value your life outside of work.


• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program


• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs


• Mental health resources, such as counseling, are available to our team members


• Fertility benefits – such as surrogacy, adoption assistance and more!


• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!


• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

ANTICIPATED SALARY RANGE:

• $23.00 - $23.00 per hour


• Annual Performance Bonus


• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.


• At least 2 years of experience in resident/social service programs (preferably in affordable housing).


• Strong knowledge of local community resources and federal/state programs.


• Excellent interpersonal, organizational, and problem-solving skills.


• Proficiency in Microsoft Office and web-based reporting systems.


• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.


• A strong passion for social action, delivery of quality services and the preservation of affordable housing.


• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions

#RAJOBS

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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