Resident Services Associate

El Castillo Retirement Residences; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

403(b)

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Paid training

Referral program

Retirement plan

Vision insurance

Job summary

El Castillo Retirement Residences is seeking a Resident Services Associate to create a welcoming, responsive environment for residents in our Santa Fe community. You will assist with daily operations, greet residents and guests, and coordinate transportation and services to promote independence and engagement.

The role requires a high school diploma, 3+ years in hospitality/front desk roles, experience with seniors, and a valid driver's license.

Qualifications

• Hospitality experience in a service environment.
• Front desk or concierge experience.
• Driver's license and safe driving record.

Responsibilities

• Greet residents, guests and visitors and maintain a welcoming atmosphere.
• Answer and direct phone calls, and respond to resident requests.
• Coordinate work orders and guest apartment reservations with timely follow-up.

Skills

Hospitality

Front desk

Driver's license

Customer service

Education

High School diploma or equivalent

Job description

Company Overview

El Castillo is a premier retirement community offering a luxurious living environment with options for independent living, assisted living, and memory care. Located in downtown, we are dedicated to providing residents with a secure, engaging, and supportive atmosphere that promotes independence and well-being.

As a Resident Services Associate, you will play a vital role in creating a welcoming and responsive environment where residents feel connected, informed, and valued. Through daily interactions and service-oriented support, the Resident Associate helps advance the community's commitment to resident well-being and the Seven Dimensions of Wellness.

Some of the Responsibilities include, but are not limited to:

• Greeting and welcoming residents, guests, and visitors.
• Answering and directing telephone calls.
• Responding to resident requests and connecting individuals with appropriate resources and departments.
• Coordinating work orders and guest apartment reservations, including timely and professional follow-up with residents to provide updates, confirm completion, and ensure satisfaction with services provided.
• Receiving, sorting, and distributing mail and packages.
• Assisting with community communications, flyers, newsletters, forms, and other administrative materials.
• Supporting a welcoming community atmosphere through office organization, holiday decorating, and other resident-focused initiatives.
• Provide Resident Transportation Services
• Safely transport residents to medical appointments, community outings, and shopping destinations.
• Provide reliable transportation for resident outings using community vehicles, including a 14-passenger van, helping residents maintain independence, connection, and engagement within the greater community.
• Assist residents with groceries, packages, mobility devices, and wheelchair loading and unloading while maintaining resident dignity, comfort, and safety.
• Day travel around Santa Fe and within an hour distance from Santa Fe.

Join us as a Resident Services Associate to make a meaningful difference every day! Your energy and dedication will help create a vibrant community where seniors thrive. We are committed to supporting your professional growth while ensuring you feel valued as part of our team.

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 3 years (Required)
• front desk: 3 years (Required)
• working with seniors: 3 years (Required)
• driving guests/residents: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Santa Fe, NM 87501 (Required)

Work Location: In person