Resident Services Associate

Strattonamenities; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Stratton Amenities in Dallas, Texas is looking for a Front Desk Concierge (Resident Services Associate) to serve as the first point of contact for residents and guests. The ideal candidate will have prior hospitality experience and strong communication skills, ensuring a warm and professional environment. This full-time role requires flexible shifts, including weekends and holidays. Responsibilities include greeting visitors, managing package deliveries, and providing exceptional service to residents while maintaining the lobby's professionalism.

Qualifications

• Prior experience in hospitality, front desk, concierge, or customer-facing roles preferred.
• Professional appearance and strong communication skills are essential.
• Must have reliable and punctual attendance.

Responsibilities

• Greet residents and guests in a professional and welcoming manner.
• Manage package receiving, logging, and notification.
• Handle resident inquiries, requests, and service recovery.
• Coordinate with building staff and management as needed.
• Enforce building access policies and visitor procedures.

Skills

Hospitality experience

Strong communication skills

Professional appearance

Reliability and punctuality

Job description

Front Desk Concierge (Resident Services Associate)

About Stratton Amenities

Stratton Amenities is a hospitality services company that delivers front desk concierge and lifestyle services to luxury residential communities across the country. We bring a hotel-quality experience to the places our residents call home.

Position Overview

The Front Desk Concierge (Resident Services Associate) serves as the first point of contact for residents and their guests. This is a front-facing hospitality role that requires professionalism, warmth, and a genuine commitment to service excellence.

Responsibilities

• Greet residents and guests in a professional and welcoming manner
• Manage package receiving, logging, and notification
• Handle resident inquiries, requests, and service recovery
• Maintain accurate logs and front desk records
• Coordinate with building staff and management as needed
• Maintain a clean, organized, and professional lobby environment
• Enforce building access policies and visitor procedures

Requirements

• Prior experience in hospitality, front desk, concierge, or customer-facing roles preferred
• Professional appearance and strong communication skills
• Reliable and punctual with consistent availability
• Ability to stand for extended periods and remain attentive throughout the shift
• Must be authorized to work in the United States

Schedule

Full-time, shifts vary, weekend and holiday availability required

Stratton Amenities is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.