Front Desk Concierge (Floater)

Strattonamenities; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Two years of hospitality experience.
• Amazing interpersonal skills and exceptional guest service abilities.
• Organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Be able to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Excellent verbal communication

Excellent written communication

Problem solving

Ownership and accountability

Active listening

Hospitality experience

Interpersonal skills

Organizational skills

Professional appearance

Flexible hours

Job description

Overview

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Shifts

Floater

Qualifications

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents\' and guests\' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Benefits

Benefits include health, dental, and vision insurance, paid time off, and paid sick leave.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.