Resident Services & Amenities Coordinator

RTI/Community Management Associates, Inc.; McKinney (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Education reimbursement

Paid vacation

Sick days

Job summary

RTI/Community Management Associates, Inc. is seeking a Community Services Coordinator to support daily office operations, resident services, amenity reservations, and payment processing. The role serves as the primary contact for residents, guests, and Association staff.

You will manage access credentials, assist with insurance tracking and lease records, and coordinate community programs and events. Strong organization and people skills are essential for success in this on-site role.

Qualifications

• Requires a high school diploma or GED.
• Two years of related experience and/or training preferred.
• Strong customer service, communication, organizational and problem-solving skills.
• Professional and courteous demeanor with ability to handle challenging customer situations.

Responsibilities

• Answer phones, greet visitors, respond to resident inquiries and provide professional customer service.
• Schedule amenity reservations, collect deposits, process forms, and coordinate refunds.
• Prepare new homeowner welcome letters and provide Association information and forms.
• Manage homeowner amenity and vehicle gate access, including issuing credentials and maintaining access records.
• Assist with HO-6 insurance tracking and lease records (commercial/residential).
• Process homeowner payments, invoices, mail and other office documentation.

Skills

Customer service

Organizational skills

Communication

Problem-solving

Multitasking

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Adobe

CINC

Association software

Job description

RTI/Community Management Associates, Inc. is seeking a Community Services Coordinator to support daily office operations, resident services, amenity reservations, and payment processing. The role serves as the primary contact for residents, guests, and Association staff.

You will manage access credentials, assist with insurance tracking and lease records, and coordinate community programs and events. Strong organization and people skills are essential for success in this on-site role.