Resident Service Coordinator

American Association of Service Coordinators; Waterbury (CT); Sur place; USD 39 000 - 41 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical benefits

Dental benefits

Vision benefits

Résumé du poste

The American Association of Service Coordinators seeks a Resident Service Coordinator to empower residents at one of our affordable housing communities. You will connect residents to essential services, promote health and wellness, and support independent living through personalized guidance and resource navigation.

In this non-exempt role, you will educate families, organize engagement activities, maintain confidential files, and collaborate with property management and external providers to

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field.
• Minimum 2 years of experience in resident or social service programs.
• Bilingual Spanish is required.
• Strong knowledge of local resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and web-based reporting systems.
• Ability to maintain confidentiality and navigate sensitive issues professionally.
• Passion for social action and affordable housing.

Responsabilités

• Identify and connect residents to appropriate services.
• Educate residents and families on services, eligibility, and processes.
• Organize activities to promote resident engagement and community.
• Liaise between residents, management, and external providers.
• Maintain confidential resident files and prepare quarterly summaries and outcomes.
• Advocate to facilitate access to resources and address barriers.
• Collaborate with management to plan monthly calendars and volunteer programs.

Connaissances

Bilingual Spanish

Interpersonal skills

Organizational skills

Problem-solving

Resident services knowledge

Confidentiality

Customer service

Formation

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

2+ years in resident/social service programs

Outils

Microsoft Office

Web-based reporting systems

Description du poste

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s largest affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

ESSENTIAL JOB FUNCTIONS:

• Provide individualized assistance to residents by identifying and connecting them to appropriate services,
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

WHY YOU’LL LOVE IT HERE

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

ANTICIPATED SALARY RANGE:

$28.00/ hour - $29.86 / hour
Annual Performance Bonus
This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Bilingual Spanish is required
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

American Association of Service Coordinators