Resident Services & Admissions Liaison

Welsh Mountain Home; New Holland (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Welsh Mountain Home in New Holland, PA seeks a full-time, day-shift coordinator to drive admissions and non-medical resident services in a collaborative, fast-paced environment.

You will coordinate cross-department admissions, support backup PCHA services, and maintain payer mix while engaging with residents’ families and referrals to ensure strong occupancy. A healthcare-administration mindset and mobility in a long-term care setting are preferred.

Qualifications

• High school diploma, Bachelor's degree in Social Work, psychology or health services preferred.
• Must be able to obtain PCA & Med-tech certifications with 90 days of hire
• Must be able to obtain PCHA license within the first two years of employment
• Must obtain LUMINA Certification within one year of employment
• Experience in long term care setting, particularly in admissions or as a clinical liaison, within the past three years required.
• Demonstrates ability to balance and manage challenges of a fast-paced environment.
• Demonstrates a pleasant personality with flexibility and adaptability for frequent interruptions and schedule variations.
• Able to work independently, well-organized, and can multi-task.
• Proficient in use of computer and related technology required for the role.
• Good verbal, non-verbal and written communication skills required.

Responsibilities

• Direct face to face marketing efforts, with referral sources, to keep census at or above 95% occupancy and facilitate new admissions
• Coordinate admissions for all departments (Personal Care, Facilities, Dining and Finance)
• Provide backup PCHA services
• Maintain payer mix at minimum of 50/50 PP vs subsidized
• Coordinate email blasts with Landis Communities team
• Establish and maintain relationships with residents' families and power of attorneys
• Maintain PCHA license to provide back-up services in the absence of Executive Director
• Participate in on-call rotation and provide coverage for PCA's and Med Tech's as needed
• Manage and oversee implementation of activities calendar and collaborate with PCA's for activity ideas
• Provide transportation and supervision on resident outings
• Coordinate with Director of Wellness to assure all activities are implemented by PCA's

Skills

Communication skills

Organizational skills

Multitasking

Independent work

Team coordination

Education

Bachelor's in Social Work/Psychology/Health Services

Job description

Welsh Mountain Home in New Holland, PA seeks a full-time, day-shift coordinator to drive admissions and non-medical resident services in a collaborative, fast-paced environment.

You will coordinate cross-department admissions, support backup PCHA services, and maintain payer mix while engaging with residents’ families and referrals to ensure strong occupancy. A healthcare-administration mindset and mobility in a long-term care setting are preferred.