Resident Services Coordinator

Capital Consultants Management Corporation; Mesquite (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k contributions

Paid time off

Parental leave

Training & education support

Employee Assistance Program

Job summary

Capital Consultants Management Corporation in Mesquite, TX, is seeking a Resident Services Coordinator to support the site management team. The role involves greeting visitors, answering phones, and providing information about community amenities and events.

The position requires customer service experience, knowledge of HOA operations, and strong organizational skills. Proficiency in MS Office and a valid Texas driver’s license are essential; occasional after-hours events may be required.

Qualifications

• Availability to work a Wednesday-Sunday 8:30-5:30
• Customer service experience
• Knowledge of HOA operations preferred
• Excellent telephone manner with a professional demeanor
• Ability to communicate effectively with residents and visitors
• Proficiency in Microsoft Office
• Valid driver’s license in the state of employment
• Flexibility for occasional after-hours events
• Must pass pre-employment drug screen and background check

Responsibilities

• Greet and assist guests, answer phones and direct calls
• Provide information about amenities, programs, events, policies and community resources
• Assist residents with amenity access credentials and troubleshoot issues
• Operate and maintain office equipment; draft and proofread association documents
• Coordinate amenity reservations and rentals with required documentation
• Assist Lifestyle Director and management with calendars, reservations, spreadsheets and correspondence
• Receive, prepare and deliver mail and packages; perform other admin duties as needed

Skills

Customer service

Phone etiquette

Organization

Attention to detail

Microsoft Office

Tools

Microsoft Outlook

Word

Excel

Job description

Are you a customer service aficionado Are you looking for a company where you can learn and grow Were CCMC a community management company specializing in master planned communities Our vision of inspiring a resident centric focus is brought to life by our core values Integrity Respect Service and Community

About the Community

Homeowners will be amazed by the amenity and pool complex unparalleled in the entire region Additionally the community offers immaculate terrain in the backdrop of a relaxing lake and miles of bike and hiking trails

Resident Services Coordinator provides office assistance membership support and clerical administration for the community This position is multi faceted and supports the site management team in a variety of duties including ensuring all callers visitors and residents are greeted in a friendly and informative manner

What you’ll accomplish

What youll accomplish Greeting and assisting guests answering phones and directing calls Providing information about amenities programs events policies and community resources Assisting residents with obtaining amenity access credentials and troubleshooting issues when necessary Operating and maintaining office equipment Drafting and proofreading a variety of association documents including maintenance work orders Coordinating amenity reservations and rentals including required documentation and communication Assisting the Lifestyle Director and management team with calendars website reservations spreadsheets and correspondence Receiving preparing and delivering mail and packages Performing other administrative duties as needed

What we’re looking for

What were looking for Availability to work a Wednesday Sunday schedule 830 530Customer service experience knowledge of homeowner association operations preferred Excellent telephone manner with a commitment to the highest customer service possible Ability to communicate effectively with a professional friendly and approachable demeanor A dynamic professional individual with a strong sense of organization and attention to detail Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook Word and Excel Experience with reservations scheduling andor events is a plus Must have a valid drivers license in the state of employment Flexibility to work occasional after hours community events as needed Must pass a pre employment drug screen and background check If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits You must notify Human Resources immediately regarding any change to your motor vehicle standing CCMC may periodically review motor vehicle reports to ensure compliance with these requirements The physical requirements can vary but generally they may include Mobility Ability to walk the grounds long distances in various weather conditions Lifting and Carrying Occasionally lifting and carrying supplies or equipment up to 30 pounds Extended Sitting or Standing Capability to sit or stand for extended periods during meetings or events Manual Dexterity Skills in using technology including computers and mobile devices Driving Ability to operate vehicle to perform certain job functions Please note We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status We are committed to creating an inclusive and accessible work environment If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email talentccmcnetcom so we can review next steps together

What we offer

Comprehensive benefits package including medical dental and vision Wellness program Flexible Spending Accounts Company matching 401k contributions Paid time off for vacation holidays medical and volunteering Paid parental leave Training and educational assistance Support programs including Employee Assistance Program and Calm Health Optional benefits including short and long term disability life insurance and pet insurance Most importantly a caring team who is dedicated to your success