Resident Services & Admin Coordinator

92nd Street Y; New York (NY); On-site; USD 52,000 - 55,000; Full time

Job summary

92nd Street Y is seeking an Administrative Assistant to support the Residence program, managing reservations, rent collection, and reporting. You will coordinate with building operations, promote residence programs, and assist with records using RMS, Tessitura, HubSpot, and Salesforce.

The role requires strong Excel skills, data reporting ability, and excellent organizational, verbal, and writing capabilities. Work is onsite in New York with a 36.25-hour week.

Qualifications

• Bachelor's degree in education, business, or related field preferred.
• 3 years administrative experience required.
• Must be highly skilled using Excel and comfortable with data reporting.
• Strong and demonstrable working knowledge of hotel, dorm rooms, cultural organization or community centers preferred.
• Strong organizational, verbal, written and interpersonal skills.
• Proficiency in Microsoft Office, Web Invoicing and Tessitura preferred.

Responsibilities

• Respond to reservation applications, inquiries, and booking requests.
• Provide prospective residents with enthusiastic, informative responses.
• Present approved residence rates and options to prospective residents.
• Ensure reservations are accurate and complete.
• Submit Room Reservation Agreements (RRA) and attach documentation for upcoming residents.
• Create and disseminate reports from RMS, e.g., current reservations, revenue reports, etc.
• Create welcome setups for incoming residents and assign resident ID numbers.

Skills

Data reporting

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's degree

Tools

Excel

Tessitura

HubSpot

Salesforce

RMS

Web Invoicing

Job description

92nd Street Y is seeking an Administrative Assistant to support the Residence program, managing reservations, rent collection, and reporting. You will coordinate with building operations, promote residence programs, and assist with records using RMS, Tessitura, HubSpot, and Salesforce.

The role requires strong Excel skills, data reporting ability, and excellent organizational, verbal, and writing capabilities. Work is onsite in New York with a 36.25-hour week.