Operation service technician

BALYO; Kentucky; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Job summary

A robotics solutions company is seeking a Resident Service Technician based in Ohio to support after-sales maintenance operations for robotic forklifts across the Americas. Responsibilities include maintenance and repair of robotic forklifts, troubleshooting equipment, and providing technical support to customers. Candidates should have 3–5 years of mechanical experience, strong knowledge of electrical systems, and a customer-oriented mindset. The role offers a competitive salary range of $65,000.00 to $70,000.00 per year.

Qualifications

• 3–5 years of mechanical experience in relevant fields.
• Solid knowledge of hydraulics, electrical, and charging systems.
• Ability to pass a background check.

Responsibilities

• Maintain and repair robotic forklifts at customer sites.
• Troubleshoot and repair equipment including lasers and sensors.
• Perform preventive maintenance tasks.
• Document action plans and interventions.
• Calibrate robotic AGVs for optimal performance.

Skills

Mechanical experience in automotive, aviation, or forklift maintenance

Strong communication skills

Customer-oriented mindset

Knowledge of hydraulics, electrical, and charging systems

Ability to read and understand electrical schematics

Proficiency with MS Office Suite

Fluent in English

Education

High school diploma or equivalent

Associate’s Degree

Job description

Overview

We are looking for a Resident Service Technician based in Ohio to support after-sales maintenance operations for robotic forklifts installed at customer sites across the Americas region.

Objective

In this customer-facing role, you will be responsible for ensuring the reliability, performance, and maintenance of BALYO robotic solutions at customer sites. You will provide hands-on hardware technical support and act as a key link between BALYO and its customers.

Base pay range

$65,000.00/yr - $70,000.00/yr

Key Responsibilities

• Maintain and repair a fleet of robotic forklifts at a primary customer site (up to 10% travel to secondary sites)
• Troubleshoot and repair robotic lift truck equipment, including lasers, sensors, and communication systems
• Perform preventive maintenance tasks (lubrication, cleaning, replacement of worn parts)
• Document action plans, interventions, and final resolutions for all support services
• Calibrate robotic AGVs to ensure optimal performance
• Conduct routine inspections, testing, and quality checks
• Perform robot retrofits and hardware upgrades
• Support installation phases and project ramp-up
• Provide on-the-job training (OJT) to customer users when required
• Test new hardware and support continuous improvement initiatives

Profile & Qualifications

• 3–5 years of mechanical experience in automotive, aviation, or forklift maintenance
• Experience with electrical forklifts as a technician is a strong plus
• Solid knowledge of hydraulics, electrical, and charging systems
• Ability to read and understand electrical schematics
• Strong communication skills and customer-oriented mindset
• Professional appearance and attitude
• Proficiency with MS Office Suite (preferred)
• Valid driver’s license and ability to obtain a passport
• Certified Forklift Technician (CFT) is a plus, not required
• Fluent in English; Spanish or French is a plus
• Ability to pass a background check
• High school diploma or equivalent required; Associate’s Degree preferred

Location

This position is based in Ohio, USA.

Benefits

• BALYO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
• Inferred from the description for this job: 401(k), Medical insurance, Vision insurance