Forklift Field Service Technician

Towlift, Inc.; Toledo (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

$2,000 sign-on bonus

Referral bonus opportunities

Competitive pay with monthly bonus opportunities

Comprehensive medical benefits

3 weeks PTO annually

Tool loan program

Annual Boot and Safety Glasses program

Job summary

A leading industrial equipment service provider in Toledo, OH, is seeking a Forklift Field Service Technician to troubleshoot and repair industrial vehicles. Candidates should have at least 2 years of relevant experience and a strong understanding of hydraulics and computer diagnostics. Excellent communication and independent working skills are vital. This role offers a competitive compensation package, including a $2,000 sign-on bonus and comprehensive benefits like medical, dental, and 401(k) matching.

Qualifications

• 2+ years of experience in a service technician role.
• Valid Driver’s License with acceptable driving record.
• Ability to work independently and prioritize tasks.

Responsibilities

• Troubleshoot and repair industrial vehicles in the field.
• Perform scheduled maintenance and inspect parts.
• Provide customer service and update customers on repairs.

Skills

Hydraulics knowledge

Computer diagnostics

Schematic diagram interpretation

Project management skills

Organizational skills

Detail-oriented

Strong communication skills

Education

High School Diploma or equivalent

Vocational or technical certification

Tools

Mobile Service application

Metalworking tools

Job description

Forklift Field Service Technician - Toledo, OH

Branch Location: 2860 Crane Way Northwood, OH 43619

Compensation: Hourly based on experience level, $2,000 sign on bonus

Job Summary

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Position Qualifications

Education

• High School Diploma or equivalent. Vocational or technical certification preferred.

Requirements

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

Benefits

• All shifts Monday - Friday 7:00 am - 3:30 pm
• $2,000 sign-on bonus and referral bonus opportunities
• Competitive pay with monthly bonus opportunities
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit‑sharing. Opportunity to earn monthly premium discounts.
• 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
• Tool loan program
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
  • Modern service van for field technicians: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: iPad, laptop, and iPhone
  • Specialized tools
  • PPE
• And so many more perks when you join the Towlift team!

Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.