Field Service Technician-Robotics

AGILOX; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

AGILOX North America is seeking a proactive Field Service Technician to deliver on-site service and maintenance for intralogistics equipment. You will install, service, repair, and train customers on new systems, with a focus on achieving high customer satisfaction and reliability.

The role requires 70% travel, both local and international, strong electrical and mechanical skills, PLC/software experience, and the ability to work flexible shifts.

Qualifications

• Minimum of one year of experience in Field Service.
• Minimum of one year of experience in Automation, including PLC and software experience.
• Solid electrical and mechanical background.
• Technical degree or certification, ideally in mechatronics.
• Excellent communication skills to work with customers.
• Ability to travel (70%) locally and internationally; flexible scheduling.
• Ability to troubleshoot, test, repair and service technical equipment.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Operate vehicle safely and use field automation systems.
• Follow all company procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and provide recommendations/briefings.
• Build positive relationships with customers.
• Respond to customer callouts and field dispatches.
• Meet with customers to determine service or repair needs.
• Conduct routine equipment servicing in the field.
• Inspect and troubleshoot equipment failures.
• Repair equipment and replace faulty parts.
• Install and test new equipment.
• Provide technical training on new equipment installations.
• Complete work reports.

Skills

Field service

Automation

PLC Experience

Electrical background

Mechanical knowledge

Customer communication

Troubleshooting

Travel willingness

English proficiency

Safety awareness

Education

Technical degree or certification in mechatronics

Tools

Mobile tools

Automation software

Job description

FIELD SERVICE TECHNICIAN ROLE AT AGILOX NORTH AMERICA

JOIN US IN SHAPING THE FUTURE OF INTRALOGISTICS AND BE PART OF A GLOBAL SUCCESS STORY!

ABOUT THIS ROLE:

We are seeking a proactive Field Service Technician to enhance customer service experience. The objective is to ensure service excellence that boosts customer satisfaction, fosters retention, and enhances profitability. Field service technicians address customer requests by delivering technical service and maintenance support on-site. Their responsibilities include the installation, maintenance, and repair of equipment in the field, as well as providing technical training when required.

REPORTS TO:

Head of Service and Maintenance.

KEY RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Respond to customer callouts and field dispatches
• Meet with the customer to determine the nature of the service or repair
• Conduct routine equipment servicing out in the field
• Inspect and troubleshooting equipment failures
• Repair equipment and replacing faulty parts
• Install and testing new equipment
• Provide technical training on new equipment installations
• Complete work report

QUALIFICATIONS:

• A minimum of one year of experience in Field Service is required.
• A minimum of 1 year of experience in Automation, including PLC and software experience.
• Candidates must have a solid electrical and mechanical background.
• Technical degree or certification, ideally in mechatronics
• Great communication skills to work with customers
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Ability to travel (70%) locally and internationally and work according to a changing schedule. Weekends if necessary.
• Ability to solve problems.
• Good communication and training skills.
• Efficiently manages all service callouts, providing high-quality service and repairs for any job size
• Ability to lift up to 55 pounds
• Ability to stand on your feet up to 8 hours a day
• Ability to communicate well in English

BENEFITS:

• Opportunity for growth and career advancement
• Collaborative and supportive team environment
• Exposure to a wide range of sales and marketing activities
• Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
• Health Bonus: Choice between HSA contribution total of 3k annually, or
• 3k Health bonus paid semi-annually, as accrued (January/July).
• Dental-No waiting period
• Vision-No waiting period
• SIMPLY IRA plan (employer matches up to 3%).
• Long- and short-term disability
• 16 days of PTO

COMPENSATION DEPENDS ON CANDIDATE'S EXPERIENCE