Resident Service Engineering Specialist

ABB Schweiz AG; United States; Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Resident Service Engineering Specialist, where you will provide essential technical support for ABB's Medium Voltage Drives and Motors. This exciting role involves hands-on installation, troubleshooting, and maintenance at customer sites, primarily in southern Texas. You will have the opportunity to work remotely while ensuring customer satisfaction and effective communication with various stakeholders. With a focus on diversity and inclusion, this organization values your contributions and offers a competitive salary package. If you're ready to make an impact and grow your career in a dynamic environment, this position is for you.

Qualifications

• 7+ years of relevant experience or military education/experience.
• Ability to interpret technical manuals and specifications.

Responsibilities

• Perform installation, commissioning, and repair of MV Drives at customer sites.
• Support maintenance planning and coordinate with related groups.

Skills

Technical Support

Installation and Commissioning

Troubleshooting

Maintenance Planning

Circuit Diagram Interpretation

Education

Associate Degree

High School Diploma/GED

Bachelor's Degree in Engineering

Job description

Resident Service Engineering Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Field Service Manager

Your role and responsibilities

Under the direction of the Drives Service Manager, the Resident Field Engineering Specialist provides technical onsite and offsite support and expertise in response to site work requests related to installation, commissioning, maintenance, and support for ABB MV Drives and Motors. You will be assigned to a single customer site in southern Texas, USA, reporting daily to the site and providing after-hours phone support as needed. Responsibilities include assessing system health, advising on maintenance planning, system improvements, and spare parts identification. The work model is remote (#LI-Remote).

This role contributes to the Motion division in the US. Key responsibilities include:

1. Perform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB Medium Voltage (MV) Variable Frequency Drives (VFD) at customer sites, investigating problems, and initiating effective solutions.
2. Support maintenance planning, including pre-outage, outage, and post-outage activities in collaboration with the customer.
3. Coordinate with related groups to achieve objectives efficiently, ensure customer satisfaction, and communicate effectively with management, customers, vendors, and colleagues.
4. Assess parts storage and maintenance needs, recommend storage solutions, and advise customers on parts requirements, including identifying missing spare parts. Submit detailed service reports timely and follow up as needed.

Qualifications for the role

• Associate degree with 7 years of relevant experience, or high school diploma/GED with 9 years of relevant experience, or military education/experience. A bachelor’s degree in engineering or a technical field with 5 years of relevant experience is highly preferred.
• Ability to travel up to 80% and maintain a valid driver’s license.
• Willingness to provide technical support during evenings and weekends on a rotating schedule.
• Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and specifications.
• Work environment involves exposure to mechanical parts, high places, outdoor weather conditions, electrical risks, vibration, and moderate to loud noise levels. Physical activities include talking, hearing, standing, walking, sitting, manipulating tools, reaching, climbing, stooping, crouching, and sensory detection.
• Must have valid work authorization for employment in the US.

More about us

We value diversity and encourage applicants from all backgrounds. Apply today and learn more about our solutions at www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer supporting protected Veterans and individuals with disabilities. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, marital status, citizenship, age, race, ethnicity, religion, pregnancy, disability, genetic information, veteran status, or other protected characteristics. For more information on your EEO rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Applicants may request to review the plan of a specific ABB facility by contacting HR at 1-888-694-7762. Reasonable accommodations are available for applicants with disabilities. Resumes and applications should be submitted through the official channels. The expected salary range is $79,800 to $148,200 annually plus overtime. More details at MyBenefitsABB.com.