Resident Service Coordinator/Leasing Consultant- Affordable Community

Atlantic Pacific Companies; Austin (TX); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Atlantic Pacific Companies seeks a Resident Service Coordinator/Leasing Consultant for The Studio at ThinkEast, a 181-unit affordable housing community in Austin, TX. This full-time role handles leasing, tenant support, and coordination of services under HUD/LIHTC guidelines.

You will meet with prospective tenants, guide them through lease terms, collect deposits, and promote the property while collaborating with management to ensure compliance and resident satisfaction.

Qualifications

• High School Diploma and 1–2 years related experience in residential services, customer service, or sales.
• 1 year of LIHTC/Affordable housing experience.
• Experience in marketing, sales, and customer service.
• Experience with Bluemoon, YieldStar and Onsite or Yardi (CRM, Voyager, P2P) required.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Cover leasing office on weekend shifts as needed.

Responsabilités

• Answer phones and provide leasing information; schedule tours.
• Welcome prospects; explain the application process; prepare move-in packets.
• Explain documents and policies (gate cards, lease, policies) for HUD/LIHTC compliance.
• Walk new residents through move-in inventory and obtain signatures.
• Assist with resident service requests and concerns.
• Prepare and deliver community and resident letters with Manager approval.
• Ensure proper screening of applications; sign leases and collect fees and rents.
• Maintain neat office and follow-up on work orders.

Connaissances

Customer service

Sales

Marketing

Weekend availability

Formation

High school diploma

Outils

Bluemoon

YieldStar

Yardi

Description du poste

Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C.

We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us!

An experienced and highly motivated Resident Service Coordinator/Leasing Consultant for our Affordable Housing Community, The Studio at ThinkEast, of 181 units in Austin, TX.

Job Type: Full-Time

Job Description Summary

The Resident Service Coordinator/Leasing Consultant is responsible for leasing out community apartments and assisting tenants with their needs. Their duties include meeting with prospective tenants to determine lease terms, receiving security deposits, and coordinating with current tenants to discuss lease changes, and best promote the business.

Responsibilities

• Answers telephones and provide leasing information, schedule appointments for tours, take maintenance requests, assist residents with needs, etc.
• Welcomes and shows prospective residents the property, explain the application process. Prepares move-in packet upon approval of the application.
• Reviews and explain information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory), based on HUD, LIHTC programs.
• Walks with a resident upon move-in to complete the move-in inventory sheet and ensure signature prior to keys being released.
• Assists in the handling of resident service request and various concerns as required.
• Types up and delivers Community and resident letters with Manager approval.
• Ensures all proper screening of applications, reviews and signs lease agreements and ensures proper collection of fees and rents, based on the HUD/LIHTC regulations accurately and timely.
• Assist in keeping the office neat and clean.
• Assist in follow-up on work orders.

Requirements

• High School Diploma and one to two years related experience and/or training in residential services, customer service, or sales or equivalent combination of education and experience.
• One year of LIHTC/Affordable housing experience.
• Previous experience with marketing, sales, and customer service
• Experience with Bluemoon, Yieldstart preferred and Onsite or Yardi (CRM, Voyager, P2P) required.
• Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook)
• Cover leasing office on weekend shifts as needed

For more information, please visit Our Website

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Atlantic Pacific Companies is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions