Resident Service Coordinator

Mosaic Management; Surprise (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaic Management in Surprise, AZ is seeking a Resident Services Coordinator to supervise frontline staff and ensure high-quality care across the community. You will oversee caregivers and medication technicians, lead daily huddles, and coordinate trainings to maintain policy adherence.

This role requires strong organizational and communication skills, with experience in assisted living settings. You’ll orient new hires, schedule in-services, monitor competency, and support resident care

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Responsibilities

• Supervise and train staff, including caregivers and medication technicians.
• Lead daily staff huddles and communicate updates.
• Conduct new employee orientation and ensure completion of pre-service training.
• Coordinate and track in-services and maintain competency validations.
• Monitor compliance with uniform policies and professional standards.
• Provide consistent performance feedback and coaching to staff.
• Maintain an annual in-service training calendar and track competency completions.
• Coordinate resident care and service coordination.

Skills

Staff supervision

Communication

Organizational skills

Problem solving

Time management

Assisted living experience

Medication management

Education

High school diploma or equivalent

Job description

Resident Services Coordinator

We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.

Key Responsibilities

• Staff Supervision & Training
• Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.
• Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations.
• Lead daily staff huddles and communicate updates effectively.
• Conduct new employee orientation and ensure completion of pre-service training requirements.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor staff compliance with uniform policies and promote professional standards.
• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.
• Maintain an annual in-service training calendar and track competency completions.
• Resident Care & Service Coordination

Qualifications & Skills

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced, high-pressure environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Life Insurance
• Paid Time Off