Resident Service Coordinator

Wallick-Communities; Medina (OH); On-site; USD 20,664 - 23,419; Part time

Job summary

Wallick-Communities seeks a part-time Resident Service Coordinator at Union Square Apartments in Medina, OH. This role focuses on identifying and meeting the social, emotional, and educational needs of residents. Key responsibilities include community building, outreach advocacy, and maintaining resident records. The ideal candidate will hold an associate’s degree or higher in human services, with at least three years of relevant experience, providing supportive services to low-income families and seniors. Competitive pay between $15-$17/hr based on experience.

Qualifications

• Associate’s degree or higher in human services or related field; Bachelor’s degree preferred.
• Minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities.

Responsibilities

• Identify and link residents to community services for improved housing stability.
• Work with residents to foster community and organize relevant activities.
• Raise awareness among service providers of residents’ needs and promote partnerships.
• Maintain resident records and ensure compliance with housing rules.

Skills

Knowledge of community support services

Experience with older persons and families

Proficiency with Microsoft Office suite

Ability to establish trusting relationships

Ability to seek resident input

Non-judgmental counseling skills

Ability to develop community-oriented activities

Planning and organizing skills

Education

Associate’s degree in human services

Bachelor’s degree preferred

Tools

Microsoft Office suite

Data management tools

Job description

Resident Service Coordinator

Location: Union Square Apartments – 308 W. Union Street; Medina, OH 44256

Hours: Part-Time (14 hours)

Pay: $15-$17/hr – depending on experience

Purpose: To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs.

Qualifications

• Associate’s degree or higher in human services or related field; Bachelor’s degree preferred.
• Minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities or related populations.

General Duties

• Service Development, Linkage, and Coordination: Identify, distribute information, and link residents to community services that improve housing stability, increase self‑sufficiency, and build supportive communities; conduct assessments to determine resident goals; create a network and directory of service agencies; maintain confidentiality.
• Community Building: Work with residents to develop fellowship and community using facilitation skills, develop resident associations, newsletters, orientation packages, support groups, and community‑oriented programming that meet recreational, health, educational, and spiritual needs.
• Outreach and Advocacy: Raise awareness among local service providers of residents’ needs; promote partnerships; refer residents for case management; provide follow‑up to referrals; assist residents with fair hearings; market the housing property through community contacts.
• Record Keeping and Other Considerations: Maintain resident files documenting conversations, referrals, acceptance or refusal of services, and progress; complete required reports; develop knowledge of housing rules and issues; assume additional responsibilities as requested.

Skills and Experience

• Knowledge of community support services available to residents of family and/or senior housing developments and eligibility requirements.
• Experience working with older persons and/or families in a direct service capacity, especially in advocacy, self‑sufficiency, service negotiation, and community building.
• Proficient with Microsoft Office suite, data management tools, and internet.
• Ability to establish trusting relationships with residents, individually and as a group; listen and aid residents in defining problems; help identify solutions and resources.
• Ability to seek resident input, research service vendors, evaluate services, and adjust programs as needed.
• Ability to counsel or advocate in a non‑judgmental manner to empower residents to make personal decisions and enhance self‑esteem.
• Ability to develop community‑oriented activities that build bridges, promote interest in the property, and generate resident self‑sufficiency.
• Ability to effectively plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures.