Resident Service Coordinator

Cruz Companies; Boston (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Cruz Companies in Boston, MA is seeking a Resident Services Coordinator to assess resident needs, coordinate services, and connect residents with community resources that support housing stability and well-being. The role involves collaborating with property management and local providers to implement on-site programs and ensure access to essential services.

The ideal candidate holds a Bachelor's degree in Social Work or a related field, is bilingual in English and Spanish (preferred), and has

Qualifications

• Bachelor's degree in Social Work, Human Services, Public Health, or related field (or equivalent experience).
• Bilingual in English and Spanish preferred.
• Experience with low-income populations, affordable housing, or community-based programs preferred.
• Fair Housing, HUD, LIHTC, and tenancy preservation language a plus.
• Strong knowledge of community resources and social service systems.
• Resident Services Coordinator Certification a plus.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities, maintain confidentiality, and work collaboratively across teams.

Responsibilities

• Develop and implement strategies to connect residents with appropriate services.
• Provide individualized support navigating systems and barriers to accessing affordable housing services.
• Conduct comprehensive needs assessments via surveys, interviews, and meetings to identify priorities.
• Engage residents to identify needs, encourage participation, and foster leadership.
• Maintain ongoing communication with residents to assess changing needs and responsiveness of services.
• Obtain and maintain releases of information; ensure confidentiality and ethical handling of resident data.
• Collaborate with property management, families, and service providers to address concerns and prevent crises.
• Respond to crisis situations and provide referrals to emergency services as needed.
• Design, coordinate, and implement on-site programs addressing resident needs and promoting engagement.
• Promote equitable access to services for all residents with culturally responsive approaches.

Skills

Bilingual in English and Spanish

Interpersonal skills

Organizational skills

Communication skills

Multi-tasking

Education

Bachelor's degree in Social Work / Human Services / Public Health or related field

Job description

Job Type

Full-time

Position Summary

The Resident Service Coordinator is responsible for assessing resident needs; developing, coordinating, and implementing programs and services; and connecting residents to community resources that support housing stability and overall well-being. This role is integral to advancing the organization’s mission by helping residents maintain long-term housing, improve quality of life, and access opportunities that promote self-sufficiency.

Essential Functions

Resident Service Coordination, Assessment and Engagement

• Develop and implement strategies to connect residents with appropriate services.
• Provide individualized support to residents, including assistance navigating systems and overcoming barriers to accessing affordable housing services.
• Conduct comprehensive needs assessments through surveys, interviews, and community meetings to identify resident priorities and service gaps.
• Engage residents in identifying community needs, encouraging participation, and fostering leadership opportunities.
• Maintain ongoing communication with residents to assess changing needs and ensure responsiveness of services.
• Obtain and maintain appropriate releases of information; ensure strict confidentiality and ethical handling of resident information.
• Collaborate with property management, families, and service providers to proactively address resident concerns and prevent crises.
• Respond to crisis situations and provide referrals to appropriate emergency or intervention services as needed.
• Design, coordinate, and implement on-site programs that address identified resident needs and promote community engagement.
• Promote equitable access to services for all residents, with sensitivity to diverse backgrounds and needs.

Partnership, Community, & Resources Coordination

• Partner with community-based organizations to deliver services; provide direct services when external resources are unavailable.
• Plan and coordinate recreational, educational, cultural, and social activities that enhance community cohesion and resident well-being.
• Establish and maintain strong partnerships with local service providers, agencies, and organizations to expand available resources.
• Serve as a liaison between residents and property management to ensure effective communication and coordinated service delivery.
• Represent the organization in community meetings, coalitions, and professional networks as assigned.
• Maintain and regularly update a comprehensive directory of community resources for resident use.
• Coordinate resident access to educational workshops, health services, employment opportunities, and enrichment activities.
• Ensure communications are accessible, inclusive, and culturally responsive.
• Develop and distribute resident communications, including newsletters, program calendars, and informational materials.
• Encourage resident leadership, community involvement, and self-advocacy.
• Support initiatives that strengthen community stability and foster inclusive environments.

Management Support, Reporting, & Compliance

• Prepare and submit timely reports in compliance with organizational standards and funding or regulatory requirements.
• Monitor and evaluate program outcomes to ensure effectiveness and support continuous quality improvement.
• Ensure compliance with all applicable federal, state, and local regulations, including mandatory reporting requirements (e.g., abuse and neglect).
• Work closely with property management staff to address resident issues and support overall property operations.
• Participate as an active member of the site team, contributing to problem-solving and community-building efforts.
• Assist in mediating resident conflicts and promoting a safe and respectful living environment.
• Recruit, train, coordinate, and supervise volunteers, interns, and contracted service providers in collaboration with HR; for the property management, and development teams.

Equal Employment Opportunity

The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans With Disabilities

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from jobs to meet company needs. Significant changes to the position will necessitate a new or revised job description.

Requirements

Knowledge, Skills & Certification Requirements

• Bachelor's degree in Social Work, Human Services, Public Health, or related field (or equivalent experience).
• Bilingual in English and Spanish preferred
• Experience working with low-income populations, affordable housing, or community-based programs preferred.
• Fair Housing, HUD, LIHTC, and tenancy preservation language a plus.
• Strong knowledge of community resources and social service systems.
• Resident Services Coordinator Certification a plus.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities, maintain confidentiality, and work collaboratively across teams.

Salary Description

$55,000 - $65,000