Resident Service Coordinator

Wallick; Sardinia (OH); On-site; USD 19,286 - 22,041; Part time

Job summary

Wallick is seeking a Resident Service Coordinator for Fair Park Apartments in Sardinia, OH. This part-time role (10 hours/week) focuses on identifying residents’ social, emotional, employment, education, and medical needs and connecting them with appropriate services.

The position requires at least an associate’s degree in human services with a preference for a bachelor’s degree, plus three years of experience serving low-income populations.

Qualifications

• Associate’s degree or higher in human services or related field; Bachelor’s degree preferred.
• Three years of experience serving low-income individuals, families, seniors and/or persons with disabilities, or related populations.

Responsibilities

• Identify, distribute information about, and link residents to existing community services that help improve housing stability, increase self-sufficiency, and build safe and supportive communities.
• Conduct assessments to determine individual and group-level resident goals, interests, and needs.
• Create a network and directory of local social service agencies to facilitate residents’ access to resources, programs, and services.
• Maintain confidentiality with respect to information shared by residents and services provided to residents.

Skills

Community outreach

Data management

Relationship building

Education

Associate’s degree or higher in human services or related field; Bachelor’s degree preferred.

Tools

Microsoft Office

Databases

Job description

Resident Service Coordinator

Location: Fair Park Apartments - 133 Maple Ave, Sardinia, OH 45171

Hours: Part-Time (10 hours)

Pay: $14-$16/hr - Depending on Experience

Purpose: To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs.

Qualifications

• Associate’s degree or higher in human services or related field; Bachelor’s degree preferred.
• A minimum of three years of experience serving low-income individuals, families, seniors and/or persons with disabilities, or related populations.

General Duties

• Identify, distribute information about, and link residents to existing community services that help improve housing stability, increase self-sufficiency, and build safe and supportive communities.
• Conduct assessments to determine individual and group-level resident goals, interests, and needs.
• Create a network and directory of local social service agencies to facilitate residents’ access to resources, programs, and services.
• Maintain confidentiality with respect to information shared by residents and services provided to residents. Professionalism is essential in this position.

Community Building

• Work with residents to develop a sense of fellowship and community using organizational and facilitation skills. May involve development of resident associations, community-based newsletters, welcoming committees, orientation packages, support groups, etc.
• Assist residents in securing and/or creating social, community-oriented programming opportunities that meet the recreational, health, educational and spiritual needs of the housing community.

Outreach and Advocacy

• Raise awareness among local service providers of the needs of residents of the housing community and promote partnerships that help residents gain access to needed services.
• Refer for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home.
• Provide follow-up to referrals to ensure appropriate service delivery.
• Help residents apply for fair hearings when there is reason to believe the resident is eligible for a denied service.
• Help market the housing property through networking contacts in the community.

Record Keeping and Other Considerations

• Keep appropriate resident files that document conversations with or about residents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents’ progress.
• Complete reports regarding services provided, resident outcomes, and resident satisfaction, as required.
• Develop a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc.
• Assume additional responsibilities as requested.

Skills and Experience

• Knowledge of community support services available to residents of family and/or senior housing developments as well as the eligibility requirements for accessing those services.
• Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation and community building.
• Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management tools (e.g., databases), and the internet.
• Ability to establish trusting relationships with residents; individually, and as a group.
• Ability to listen to and assist residents in defining their problems; to help identify possible solutions and resources.
• Ability to seek input from residents, to research possible service vendors, to evaluate services delivered and make adjustments, if needed.
• Ability to counsel or advocate in non-judgmental ways to empower residents to make personal decisions and enhance their self-esteem and independence.
• Ability to develop community-oriented activities that build bridges between people, promote active interest in the life of the property, and generate resident self-sufficiency.
• Ability to effectively plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures.