Resident Service Coordinator

Wallick-Communities; Sardinia (OH); On-site; USD 19,286 - 22,041; Part time

Job summary

Wallick-Communities is seeking a part-time Resident Service Coordinator in Sardinia, OH. This role involves identifying the social, emotional, and educational needs of residents, connecting them to resources, and fostering a supportive community.

Applicants should have an Associate's degree and three years of relevant experience. The position requires strong communication and organizational skills, with a pay range of $14-$16/hr based on experience.

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Qualifications

• A minimum of three years of experience serving low-income individuals or families.
• Experience in advocacy, self-sufficiency, and community building.

Responsibilities

• Identify and link residents to community services.
• Conduct assessments to determine resident goals and needs.
• Develop community-oriented programming opportunities.

Skills

Knowledge of community support services

Experience with older persons/families

Microsoft Office suite

Ability to establish trusting relationships

Ability to listen and assist residents

Education

Associate's degree in human services or related field

Bachelor's degree preferred

Tools

Data management tools

Job description

Position: Resident Service Coordinator

Location: Fair Park Apartments - 133 Maple Ave, Sardinia, OH 45171

Hours: Part-Time (10 hours)

Pay: $14-$16/hr - Depending on Experience

Purpose

To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs.

Qualifications

• Associate's degree or higher in human services or related field; Bachelor's degree preferred.
• A minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities, or related populations.

General Duties

Service Development, Linkage, and Coordination

• Identifies, distributes information about, and links residents to existing community services that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities.
• Conducts assessments to determine individual and group-level resident goals, interests, and needs.
• Creates a network, and directory, of local social service agencies to facilitate residents' access to resources, programs, and services.
• Maintains confidentiality with respect to information shared by residents and services provided to residents. Professionalism is essential in this position.

Community Building

• Works with residents to develop a sense of fellowship and community using organization and facilitation skills. This may involve the development of resident associations, community-based newsletters, welcoming committees, orientation packages, support groups, etc.
• Assists residents in securing and/or creating social, community-oriented programming opportunities, which meet the recreational, health, educational and spiritual needs of the housing community.

Outreach and Advocacy

• Raises awareness among local service providers of the needs of residents of the housing community and promotes partnerships that help residents gain access to needed services.
• Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home.
• Provides follow-up to referrals to ensure appropriate service delivery.
• Helps residents apply for fair hearings when there is a reason to believe the resident is eligible for a denied service.
• Helps market the housing property through networking contacts in the community.

Record Keeping and Other Considerations

• Keeps appropriate resident files that document conversations with or about residents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents' progress.
• Completes reports regarding services provided, resident outcomes, and resident satisfaction, as required.
• Develops a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc.
• Assumes additional responsibilities as requested.

Skills and Experience

• Knowledge of community support services available to residents of family and/or senior housing developments as well as the eligibility requirements for accessing those services.
• Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation and community building.
• Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management tools (i.e., databases), and the internet.
• Ability to establish trusting relationships with residents; individually, and as a group.
• Ability to listen to and assist residents in defining their problems; to help identify possible solutions and resources.
• Ability to seek input from residents, to research possible service vendors, to evaluate services delivered and make adjustments, if needed.
• Ability to counsel or advocate in non-judgmental ways to empower residents to make personal decisions and enhance their self-esteem and independence.
• Ability to develop community-oriented activities that build bridges between people, promote active interest in the life of the property, and generate resident self-sufficiency.
• Ability to effectively plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures.