RESIDENT SERVICE COORDINATOR

Property Management, Inc.; Colonial Park (PA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee stock ownership

401(k) match

Medical/Dental/Vision

Disability insurance

PTO

Paid holidays

Referral bonus

Career advancement

Job summary

Property Management, Inc. is seeking a full-time Resident Service Coordinator at Twin Lakes Apartments in Harrisburg, PA. You will be the customer service front line for six conventional communities, handling inquiries, leasing support, and resident communications.

The role emphasizes strong customer service, organizational skills, and reliability with a Monday–Friday schedule and standard business hours. PMI offers employee ownership, benefits, and growth opportunities.

Qualifications

• Excellent customer service and sales skills.
• High School Diploma or GED.
• Reliable transportation with valid license.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serves as the primary point of contact for visitors, residents, prospects, and vendors at 6 apartment communities.
• Answers and routes calls, emails, and walk-ins promptly.
• Supports leasing operations and processes rental applications.

Skills

Customer service

Sales skills

MS Office

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

DESCRIPTION

We are currently searching for a full-time Resident Service Coordinator to join our team at Twin Lakes Apartments. This position will serve as the customer service specialist for 6 conventional apartment communities in Harrisburg. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.

NOW HIRING IN HARRISBURG, PA!

Rate: Based on experience Starting at $19/hr.

Hours: Monday through Friday, 8:30 am - 5:00 pm.

BENEFITS

• We are an EMPLOYEE-OWNED COMPANY! Earn company stock at no cost to you.
• 401(k) with employer match.
• Medical/Dental/Vision insurances.
• Short term and Long Term Disability options (some company paid!).
• Generous PTO.
• Paid Holidays.
• Employee bonus referral program.
• Advancement opportunities.

ROLE AND RESPONSIBILITIES

• Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
• Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
• Supports leasing operations.
• Assists with processing rental applications.
• Maintains accurate resident, prospect, and leasing records.
• Receives, records, and tracks work orders requests.
• Conducts resident follow-up communication.
• Assists with move-in and move-out processes.
• Supports rent collection efforts.
• Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
• Assists with organizing, promoting, and communicating community events.
• Performs other related duties as assigned to support the overall success of the leasing office and community operations.

REQUIREMENTS

• Excellent customer service and sales skills.
• High School Diploma/GED.
• Must have reliable, insured transportation & valid drivers license.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.