Resident Experience & Leasing Coordinator

Property Management, Inc.; Hershey (PA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Employee stock ownership

401(k) with employer match

Medical/Dental/Vision insurances

Disability insurance

Generous PTO

Paid Holidays

Employee referral bonus

Advancement opportunities

Job summary

Property Management, Inc. in Hershey, PA is hiring a full-time Resident Service Coordinator to serve as the front-line customer service specialist for two conventional apartment communities in the Hershey/Harrisburg area.

This role handles leasing support, move-ins/outs, rent collection support, and daily office duties, with a Monday–Friday 8:30 am–5:00 pm schedule. The company offers employee ownership, 401(k), benefits, and advancement opportunities.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service and sales skills are essential.
• Reliable, insured transportation with a valid driver's license.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as the primary point of contact for visitors, residents, prospects and vendors at two apartment communities.
• Answer and route calls, emails, and walk-in inquiries promptly.
• Support leasing operations and assist with processing rental applications.
• Maintain accurate resident, prospect, and leasing records.
• Receive, record, and track work orders; follow up with residents.
• Assist with move-in and move-out processes.
• Support rent collection efforts.
• Perform routine administrative duties and maintain organized office systems.
• Assist with organizing community events and communications.
• Perform other related duties to support leasing office operations.

Skills

Customer service

Sales skills

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Job description

Property Management, Inc. in Hershey, PA is hiring a full-time Resident Service Coordinator to serve as the front-line customer service specialist for two conventional apartment communities in the Hershey/Harrisburg area.

This role handles leasing support, move-ins/outs, rent collection support, and daily office duties, with a Monday–Friday 8:30 am–5:00 pm schedule. The company offers employee ownership, 401(k), benefits, and advancement opportunities.