RESIDENT SERVICE COORDINATOR

Property Management, Inc.; Hershey (PA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Employee stock ownership

401(k) with employer match

Medical/Dental/Vision insurances

Disability insurance

Generous PTO

Paid Holidays

Employee referral bonus

Advancement opportunities

Job summary

Property Management, Inc. in Hershey, PA is hiring a full-time Resident Service Coordinator to serve as the front-line customer service specialist for two conventional apartment communities in the Hershey/Harrisburg area.

This role handles leasing support, move-ins/outs, rent collection support, and daily office duties, with a Monday–Friday 8:30 am–5:00 pm schedule. The company offers employee ownership, 401(k), benefits, and advancement opportunities.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service and sales skills are essential.
• Reliable, insured transportation with a valid driver's license.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as the primary point of contact for visitors, residents, prospects and vendors at two apartment communities.
• Answer and route calls, emails, and walk-in inquiries promptly.
• Support leasing operations and assist with processing rental applications.
• Maintain accurate resident, prospect, and leasing records.
• Receive, record, and track work orders; follow up with residents.
• Assist with move-in and move-out processes.
• Support rent collection efforts.
• Perform routine administrative duties and maintain organized office systems.
• Assist with organizing community events and communications.
• Perform other related duties to support leasing office operations.

Skills

Customer service

Sales skills

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Job description

Description

NOW HIRING IN HERSHEY, PA!

We are currently searching for a full-time Resident Service Coordinator to join our team at Briarcrest Gardens Apartments. This position will serve as the customer service specialist for two conventional apartment communities in the Hershey/Harrisburg area. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.

Rate: Based on experience starting at $19 an hour.

Hours: Monday through Friday, 8:30 am - 5:00 pm.

Benefits:

• We are an EMPLOYEE-OWNED COMPANY! Earn company stock at no cost to you.
• 401(k) with employer match.
• Medical/Dental/Vision insurances.
• Short-Term and Long-Term Disability options (some company paid!).
• Generous PTO.
• Paid Holidays.
• Employee bonus referral program.
• Advancement opportunities.

Role and Responsibilities:

• Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
• Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
• Supports leasing operations.
• Assists with processing rental applications.
• Maintains accurate resident, prospect, and leasing records.
• Receives, records, and tracks work orders requests.
• Conducts resident follow-up communication.
• Assists with move-in and move-out processes.
• Supports rent collection efforts.
• Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
• Assists with organizing, promoting, and communicating community events.
• Performs other related duties as assigned to support the overall success of the leasing office and community operations.

Requirements

• Excellent customer service and sales skills.
• High School Diploma/GED.
• Must have reliable, insured transportation and valid drivers license.
• Proficiency in Microsoft Office Suite
• Ability to work under pressure and meet deadlines.