Resident Service Coordinator

Quantum Real Estate Management; Ashburn (VA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life & Disability Insurance

401(k) with company matching

Paid time off

Job summary

Quantum Real Estate Management in Washington, DC is seeking a Resident Service Coordinator to assist residents in obtaining services and benefits to maintain independence, including information, advocacy, and aging in place.

You will coordinate services, educate the management team, plan programs, transport residents using the property bus, prepare HUD reports, and represent Quantum with vendors.

Responsibilities

• Establish a trusting relationship and maintain confidentiality with residents individually and as a group.
• Coordinate services and advocacy to meet residents' needs and inform them about available resources.
• Coordinate volunteer opportunities for residents and the community.
• Educate property management staff on aging in place and services coordination.
• Transport residents to activities using the property bus and conduct home visits as needed.

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

General Responsibilities

Assist individual residents in obtaining the services and benefits needed to maintain an independent lifestyle, including information and advocacy; Empower residents to meet their own needs through educational programs on community services or Social Security benefits; Implement new services or increase availability of existing services to meet the needs of residents; Address social and recreational needs of the senior community; and assist family members and the community in understanding the changing needs of seniors as they age.

Essential Duties

• Establish a trusting relationship and confidentiality with residents individually and as a group.
• Maintain relationships with clients, the community, local and regional resources for support servicing.
• Maintain relationships with suppliers, vendors, and professionals servicing the company or Property.
• Knowledge about the services available to residents and eligibility requirements for accessing those services,
• Advocate for residents with other public and private community organizations and communicate the progress of the individual,
• Attend monthly/quarterly training and meetings within and outside the company pertaining to resident services,
• Development and coordination of volunteer service opportunities for frail and at-risk residents who need supportive services,
• Development and coordination of volunteer service opportunities for community involvement with residents,
• Educate property management team on issues related to aging in place and services coordination to better serve and assist the residents,
• Educate residents in and assist in providing the services and resources available within the community,
• Plan educational programs and activities for the residents to assist them in aging in place,
• Friendly, helpful, and considerate to all residents/visitors,
• Inform residents of existing and new services via mail, newsletters, and bulletin boards.
• Transport residents to and from social, health and educational activities assigned using the property provided bus,
• Accommodate and perform home visits for homebound residents,Complete residential assessments based on the needs of the resident and maintain and update secured resident files maintained in Service Coordinator's office,
• Complete HUD Semi-Annual Service Coordinator reports,
• Complete monthly residential services report,
• Maintain involvement and certification with AASC and any other Service Coordinator vendors affiliated with Quantum,
• Perform any other duties that may be assigned by the Property Manager and Regional Manager.

Salary Range

$40k - $43k

Benefits

• Health
• Dental
• Vision
• Life & Disability Insurance
• 401(k) with company matching
• Paid time off

This position is currently accepting applications.

Resident Service Coordinator in Washington, DC