Leasing Agent- La Palmilla

Cornerstone Residential; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k Plan

Paid vacation

Paid sick leave

Life Insurance

Job summary

Cornerstone Residential in Phoenix, AZ, is seeking a Leasing Agent to greet prospects, conduct property tours, and process rental applications to secure leases. The role emphasizes accurate information delivery, Fair Housing compliance, and strong customer service across daily leasing activities.

You will support marketing efforts, maintain occupancy targets, and assist with lease renewals as required. A background in customer service or sales and a HS diploma are needed.

Qualifications

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Experience in hospitality, retail, sales, or customer service will also be considered.
• Minimum 1 year of customer service and sales experience.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
• Must be able to pass a background and drug screening.
• LIHTC experience

Responsibilities

• Client Relations: Carry out the philosophies and wishes of the Owner in daily operations to meet Client objectives.
• Communication: Maintain professional communication with applicants, residents, vendors, clients, and guests.
• Leasing/Occupancy: Maintain occupancy levels as established by owner/budget expectations.
• Exhibit professional leasing techniques and close deals.
• Assist with monthly Market Surveys and analysis.
• Assist with advertising and marketing strategies for the apartment community.
• Ensure online marketing sources are updated daily.
• Promote positive resident/management relations and address customer needs.
• Assist with resident retention programs.
• Ensure safety, comfort, and privacy of residents.
• Complete move-in orientation consistently for new residents.
• Maintain resident files and documentation per SOPs.
• Ensure confidential handling of documents and reporting systems.
• May assist in periodic reporting requirements.
• Risk Management: ensure compliance with reporting injuries and property damage.
• Facility Maintenance: assist residents with maintenance requests and monitor physical asset.
• Follow up on maintenance requests to promote satisfaction.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Attention to detail

MS Office

Education

High School diploma

Tools

Property management software

CRM systems

Job description

Cornerstone Residential is a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. Today, we manage over 23,000 housing units across 229 communities throughout the western and mid-United States.

At the heart of our operation is a strong focus on resident and employee satisfaction, which we believe is essential for maintaining high occupancy rates and fostering community loyalty. We strive to create welcoming and enjoyable living environments for all residents, ultimately driving income growth for property owners.

Job Summary

Leasing Agents welcome prospective residents, assist with viewing/touring the property, provide accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Agent is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

Classification

Full-Time, Hourly/Non-Exempt

Shift

Monday - Friday 8 am- 5 pm

Compensation

$19-$20 per/hour, DOE (this position is also eligible for monthly commissions).

Essential Duties

• Client Relations:
• Responsible for carrying out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure Cornerstone is meeting the Client's objectives and expectations.
• Communication:
• Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing Cornerstone.
• Leasing/Occupancy
• Maintain occupancy levels as established by owner/budget expectations.
• Exhibit professional leasing techniques.
• Assist with the completion of the monthly Market Surveys and analysis.
• Assist with advertising and marketing strategies for the apartment community as needed.
• Exhibit closing ratios in regards phone and walk-in traffic per Cornerstone policy.
• Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Assist with resident retention programs.
• Ensure the safety, comfort, and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.
• Reporting and Document Management
• Maintain appropriate resident files including forms, leases, documents in accordance with Cornerstone Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• May assist in periodic reporting requirements as requested.
• Risk Management
• Ensure compliance of risk management items such as reporting timely and/all injuries, illnesses, property damage following proper standard operating procedures.
• Facility Maintenance
• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.
• Other duties as assigned

Requirements

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Experience in hospitality, retail, sales, or customer service will also be considered.
• Minimum 1 year of customer service and sales experience.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
• Must be able to pass a background and drug screening.
• LIHTC experience

Benefits

• Medical, Dental, and Vision
• Supplemental Insurance available
• Employer paid Life, AD&D, LTD, and STD
• 401k Plan
• Paid Vacation Time
• Paid Sick Time

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Please visit our website for more information on our company: http://www.cornerstoneresidentialmgt.com