Resident Relations Specialist

Richdale Apartments; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) match

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Employee Discounts

Flexible Spending Account

Career growth opportunities

Access to fitness centers and pools

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Richdale Apartments seeks a detail-oriented Resident Relations Specialist in Houston, TX to build positive relationships with residents while enforcing lease terms in a fast-paced environment.

You will field inquiries via phone, email, and written correspondence, coordinate with maintenance and leasing teams, document interactions, and uphold confidentiality with diplomacy. This in-office role offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of two years of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency in Microsoft Office and property management software, or the ability to learn quickly.
• Detail-oriented, well-organized, and highly task-driven.
• Note: This position is in-office (not remote).

Responsibilities

• Field inquiries from residents via phone, email, and written correspondence.
• Respond to resident inquiries and concerns while ensuring compliance with lease terms.
• Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently.
• Accurately document resident interactions, complaints, and resolutions in property management systems.
• This position requires a high level of diplomacy and strict confidentiality.

Skills

Customer service

Communication

Organization

Diplomacy

Discretion

Confidentiality

Problem-solving

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

Microsoft Office

Property management software

Job description

Overview

We are seeking a detail-oriented and organized Resident Relations Specialist to join our team. Are you dedicated enough to take the time to exceed customer expectations, but disciplined enough to keep up in a fast paced environment? Our Resident Relations Specialist will focus on building positive relationships with current residents while regulating the compliance of lease agreements.

Overview

We are seeking a detail-oriented and organized Resident Relations Specialist to join our team. Are you dedicated enough to take the time to exceed customer expectations, but disciplined enough to keep up in a fast paced environment? Our Resident Relations Specialist will focus on building positive relationships with current residents while regulating the compliance of lease agreements. Be a part of the team that develops and manages the best Class A communities in the Midwest! As a leader in the national owner / developer industry of luxury multi-family communities and commercial properties, we strive to cultivate a fun, productive, and exciting work environment with top benefits where hard work is recognized and rewarded. Teamwork is at the core of our culture, and we are always seeking talented individuals to join our winning team!

Responsibilities

What We Offer

• Competitive compensation package


• 401(k)/401(k) match
  
  
  
  • Traditional & Roth
  
  
  
  


• Dental Insurance


• Employee Discounts


• Flexible Spending Account


• Health Insurance


• Paid Time Off


• Referral Program


• Vision Insurance


• Career growth opportunities


• Access to fitness centers and pools


• College Savings Plan


• Life Insurance


• Disability Insurance


• Employee Assistance Program

About The Role

• Field inquiries from residents via phone, email, and written correspondence


• Respond to resident inquiries and concerns while ensuring compliance with lease terms


• Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently


• Accurately document resident interactions, complaints, and resolutions in property management systems


• This position requires a high level of diplomacy and strict confidentiality

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred


• Minimum of two years of customer service experience required


• Excellent verbal and written communication skills


• Strong problem-solving and organizational abilities


• Proficiency in Microsoft Office and property management software, or the ability to learn quickly


• Detail-oriented, well-organized, and highly task-driven


• Comfortable working in a fast-paced environment


• Ability to handle confidential information with discretion and professionalism


• Note: This position is in-office (not remote)


• No Third Parties