Leasing Specialist

Harbor Group Management Company; Thornton (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and enhance resident satisfaction in a multifamily community. You will show and lease apartments, coordinate marketing efforts, and assist the Property Manager to ensure a positive living experience and strong financial performance.

You will qualify leads, process applications, run checks, and prepare leases while staying current on market trends and rental rates.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience (property mgmt preferred).
• Proficiency with Microsoft Office and property management software.

Responsibilities

• Greet prospects, tour property, showcase apartments and amenities.
• Qualify leads, process applications, run background/credit checks, and prepare leases.
• Ensure units are move‑in ready and coordinate with maintenance.
• Execute lease agreements and onboarding for new residents.
• Design and implement marketing plans to generate traffic and occupancy.
• Promote community via Craigslist, Facebook, and email campaigns.
• Coordinate referral programs and local networking.
• Maintain knowledge of market conditions and rental rates.
• Support retention with strong customer service and timely responses.
• Follow up with prospects and new residents to ensure satisfaction.
• Assist with renewals and lease extensions.
• Maintain records in property management software.
• Keep guest cards updated and follow up on leads.
• Assist with rent collection and delinquent accounts.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Social media awareness

Education

High School Diploma

Tools

Microsoft Office

Property Management software (Yardi/OneSite)

Job description

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi‑family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.

• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.

• Ensure units are move‑in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.

• Execute lease agreements and move‑in packages, ensuring a smooth onboarding process for new residents.

• Design and implement short- and long‑term marketing plans to generate traffic and maintain occupancy.

• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.

• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.

• Maintain up‑to‑date knowledge of market conditions, competitor properties, rental rates, and trends.

• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.

• Conduct follow‑up communication with prospects and new residents to ensure satisfaction.

• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.

• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).

• Keep guest cards updated and perform follow‑ups on all leads.

• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.

• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS:

• High School Diploma or equivalent.

• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.

• Proficient with Microsoft Office and Property Management software experience is a must.

• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.

• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.

• Strong attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.

• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.

• Flexibility to work weekends if required by the property.

• Valid driver’s license required (for operating golf carts if applicable).

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