Resident Relations Manager

Jobtailor; Indiana (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor is seeking a Property Management Coordinator in the United States to manage a shared inbox and phones, enforce lease terms, and coordinate with maintenance and accounting. The role emphasizes accurate ledger reading, payment posting, and eviction filing preparation.

The ideal candidate has 1–2 years in property management or related fields, a HS Diploma or GED, and a valid driver's license with occasional travel for evictions.

Qualifications

• 1–2 years of experience in property management, customer service, or related field.
• HS Diploma or GED required.
• Valid driver's license; occasional travel for evictions.

Responsibilities

• Own shared inbox & phones, hit response-time standards, and close the loop clearly.
• Enforce leases (notices/fees), read ledgers, post payments accurately, explain balances.
• Coordinate with maintenance/accounting, prepare eviction filings, and represent in court as needed.
• Manage keys/lockboxes and maintain clean, searchable documentation for teammates.

Skills

Property Management Experience

Customer Service Skills

Documentation Management

Lease Enforcement

Clear Communication

Organizational Skills

Valid Driver's License

Education

HS Diploma/GED

Tools

Trainual

Rentvine

Aptly (CRM)

Tenant Turner

RingCentral

Google Workspace

Job description

• Own shared inbox & phones, hit response-time standards, and close the loop clearly.
• Enforce leases (notices/fees), read ledgers, post payments accurately, and explain balances.
• Coordinate with maintenance/accounting, prepare documentation for eviction filings, and represent T&H in court proceedings as needed.
• Manage keys/lockboxes.
• Keep clean, searchable documentation so any teammate can pick up the thread.
• Use our tools: Trainual, Rentvine, Aptly (CRM), Tenant Turner, RingCentral, Google Workspace.

Requirements

• 1–2 years of experience in property management, customer service, or a related field preferred.
• HS diploma/GED required.
• Valid driver's license required (occasional travel for evictions).

Core Competencies

Demonstrates expertise in property management and customer service, with a strong focus on documentation, communication, and compliance with lease agreements. Proficient in using property management tools and maintaining accurate financial records.

Highest-signal resume keywords

• Property Management Experience
• Customer Service Skills
• Documentation Management
• Lease Enforcement
• Valid Driver's License

Hard Skills

• Lease Enforcement
• Ledger Reading
• Payment Posting
• Eviction Filing Preparation
• Documentation Management

Soft Skills

• Clear Communication
• Organizational Skills

Certifications & Qualifications

• HS Diploma/GED

Industry Keywords

• Property Management
• Customer Service
• Eviction Proceedings

Tools & Technologies

• Trainual
• Rentvine
• Aptly (CRM)
• Tenant Turner
• RingCentral
• Google Workspace