Resident Relations & Housing Operations Specialist

Stanford University; Palo Alto (CA); Hybrid; USD 67,000 - 73,000; Full time

Job summary

Stanford University is seeking a dedicated professional to oversee rental housing assets and manage the relationship with the designated property manager. This role operates in a hybrid model with required on-site presence at the historic Stanford Campus.

Responsibilities include coordinating with the PM, monitoring construction timelines, and ensuring timely resolution of occupant issues while maintaining strong customer service across rental communities.

Qualifications

• Prior property management experience with multi-family communities.
• Experience with Google Suite, SmartSheets, and Yardi.

Responsibilities

• Oversee rental housing assets and performance of designated property manager (PM).
• Interface between department and PM to implement programmatic elements of housing community.
• Perform site walks with PM and monitor construction projects for timeliness.
• Meet weekly with PM to review items and reinforce Stanford expectations.
• Ensure occupant issues are dealt with timely and appropriately; escalate major issues as needed.
• Review monthly operating reports for the community and flag discrepancies.
• Assist with and oversee major construction projects; review bids and sign off on work.

Tools

Google Suite

SmartSheets

Yardi

Job description

Stanford University is seeking a dedicated professional to oversee rental housing assets and manage the relationship with the designated property manager. This role operates in a hybrid model with required on-site presence at the historic Stanford Campus.

Responsibilities include coordinating with the PM, monitoring construction timelines, and ensuring timely resolution of occupant issues while maintaining strong customer service across rental communities.