Resident Relations Associate

SLAC; Palo Alto (CA); Hybrid; USD 67,000 - 73,000; Full time

Job summary

Stanford University in Palo Alto seeks a Housing Program Manager for Faculty Staff Housing. The role oversees rental assets, coordinates with the property manager, and monitors construction to minimize disruption. Strong customer service and cross-team communication are essential.

Applicants should have experience in multi-family property management and familiarity with Google Workspace, SmartSheets and Yardi. This hybrid position requires on-site presence with the department.

Qualifications

• Experience in property management, preferably multi-family housing.
• Proficiency with Google Workspace, SmartSheets and Yardi.

Responsibilities

• Oversee rental housing assets and performance of designated property manager.
• Interface between department and PM to implement program elements.
• Conduct site walks with PM and monitor construction projects for timeliness.
• Meet weekly with PM to review items and reinforce expectations.
• Ensure occupant issues are handled timely and appropriately.

Skills

Customer service

Effective communication

Tools

Google Workspace

SmartSheets

Yardi

Job description

Main Work Location: Historic Stanford Campus

Work Arrangement: Hybrid (2 days minimum on-site as assigned by manager)

Budgeted Salary Range: The expected pay range for this positions is $48.36 to $52.88 per hour.

Department Summary

Faculty Staff Housing (FSH) is a small, high-impact unit within the Office of the Vice Provost for Faculty Advancement. FSH administers Stanford’s housing programs, which provide eligible faculty and executive staff with favorable loan products and lower-cost ownership options, and provide Stanford affiliates with rental apartments and homes at rents below the surrounding market. The unit also advises existing homeowners on Stanford land regarding the sale or physical improvement of their homes. Bay Area housing costs are high, and these programs are central to how Stanford recruits and retains top talent.

Position Summary

• Oversee rental housing assets and performance of designated property manager (PM).
  • Serve as interface between department and property manager to implement programmatic elements of housing community.
  • Perform site walks with PM
  • Monitor construction projects for timeliness and minimal interruption to community.
  • Meet as least weekly with PM to review items of importance and reinforce Stanford expectations.
  • Work with PM to see that occupant issues are dealt timely and appropriately.
  • Escalate performance issues, emergency response, and budget asks to the Director
  • Prompt-notification obligation to department on material operational issues and major tenant disputes.
  • Review monthly operating report for respective rental community looking for discrepancies.
  • Assist and oversee major construction projects. Review scopes of work for contractor remodel items, review bids, oversee project management, and sign off on work completed. Prepare requests to fund property capital projects for accounting/budgeting approval.
• Act as a subject matter expert for property manager on Stanford policies and vet prospective tenants for eligibility.
  • Support associates with verifying new applications and recertifications for continued eligibility for all rental properties
  • Review waitlist against available units and assign as necessary.
  • Assist with wait list, vacancy, and out of service reporting for respective community.
  • Develop in-depth knowledge of the rental housing market through market research, surveys, and outreach. Said knowledge shall include landlord-tenant laws and building permit requirements.
  • Assist with risk management functions, such as tracking compliance with property taxes payment on vacant units and insurance requirements.
• Always provide excellent customer service, exercising discretion as it relates to confidential resident, property, and University information. Communicate effectively across rental communities.
  • Conduct and maintain current survey practices and results and respond when needed.
  • Update quarterly newsletter across all 7 properties’ websites
  • Continuously keep track and update properties’ calendars for current / future resident knowledge
  • Upload approved notices / community events onto property websites as needed

In addition to the minimum requirements, the following skills and experience are preferred:

• Prior property management experience with multi-family communities.

• Experience with Google suite of products, SmartSheets, and Yardi.