Resident Relations & Community Care Coordinator

Southern Management Co.; Oxon Hill (MD); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Group Term Life and AD&D

401(k) with company contribution

Paid holidays and PTO

Continuing Education

Job summary

Southern Management Corporation seeks a leasing professional/administrative assistant in Oxon Hill, MD to support property management operations. The role emphasizes resident communications, records maintenance, and coordinating office workflows in a fast-paced environment.

Responsibilities include reducing turnover, implementing a proactive Customer Care Plan, handling resident concerns, and preparing the monthly newsletter.

Qualifications

• Must have a high school diploma or GED with a minimum of 3 years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline
• Experience providing customer service and documentation in a fast-paced office environment
• Ability to establish and maintain accurate records and meet deadlines

Responsibilities

• Establish and achieve specific goals for reducing turnover rates
• Develop and implement a proactive Annual Customer Care Plan
• Assist Property Manager with quality assurance and resident satisfaction
• Develop and maintain relations with local government and community organizations
• Oversee efficient clerical flow and office procedures
• Assist in emergency situations
• Prepare the monthly newsletter
• Meet with residents who have given notice
• Conduct move-in orientations
• Maintain community room reservations and satisfaction
• Contribute to team projects and other duties as assigned

Skills

Written and verbal communication

Interpersonal skills

Customer service

Time management

Record keeping

MS Word

Excel

Yardi

Sales skills

Goal oriented

Southern Difference Institute

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Yardi

Job description

Southern Management Corporation seeks a leasing professional/administrative assistant in Oxon Hill, MD to support property management operations. The role emphasizes resident communications, records maintenance, and coordinating office workflows in a fast-paced environment.

Responsibilities include reducing turnover, implementing a proactive Customer Care Plan, handling resident concerns, and preparing the monthly newsletter.