Resident Relations Associate

RiverWoods; Durham (NH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental Insurance

403(b) Retirement plan with a company+

Earned Time off 15 days

6 Paid Holidays

Wellness Programs

Get paid daily DailyPay

On-site fitness opportunities

Employee meal program

Education assistance

Job summary

RiverWoods in Durham, NH, is seeking a full-time Resident Relations Associate to support the Director of Community Life and the Community Life Team. The role covers clerical, administrative, and technical tasks, with daytime hours and occasional evenings/weekends.

You will assist residents with technology, manage engagement content, and help organize events. Competitive benefits accompany a meaningful role in a vibrant senior living community.

Qualifications

• High School Diploma or equivalent.
• At least three years’ experience in an IT or media focused role.
• Possess a State New Hampshire Notary Public certificate or be willing to obtain one.
• Strong interpersonal skills.
• Proficient in Microsoft Word, Excel and PowerPoint with an aptitude for additional computer learning.

Responsibilities

• Provide quality customer service to residents, guests, vendors, and team members in a friendly and responsive manner.
• Assist residents with technology challenges, including e-mail access, resident engagement portal, wi-fi issues, printing, Zoom or Facetime setup, and smartphone training.
• Assist residents with other technology needs including cable TV, streaming, and DVRs.
• Assist residents with online platforms such as bill pay and banking, managing usernames/passwords.
• Develop resident-friendly how-to guides and organize technology requests.
• Coordinate weekly schedules based on resident technology needs and support events.
• Support Community Life Events Coordinator with updating content on the engagement portal.
• Teach workshops on the portal, PowerPoint, and Excel.
• Create flyers and posters to publicize campus events.
• Assist in setup and breakdown of Community Life meetings and events.
• Complete administrative work promptly.

Skills

Strong interpersonal skills

Microsoft Word

Microsoft Excel

PowerPoint

Education

High School Diploma or equivalent

NH Notary Public certificate

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

Resident Relations Associate RiverWoods is currently seeking a full-time (40 hours), Resident Relations Associate. The primary role of the Resident Relations Associate is to perform a variety of clerical, administrative, and technical functions in support of the Director of Community Life and the Community Life Team. Typical hours for this position are day time hours, but some flexible may be needed at time to be able to work evenings and weekends at times.

Benefits:

• Medical and Dental Insurance, within 30 days of starting employment
• 403(b) Retirement plan with a company match
• Earned Time off, start at 15 days
• 6 Paid Holidays, 4 Personal Days
• Wellness Programs
• Get paid daily! We've partnered with DailyPay, so you can work today and get paid tomorrow.
• On-site fitness opportunities
• Employee meal program
• Education assistance

Responsibilities

• Provide quality customer service to residents, guests, vendors, and team members using a friendly, helpful, cooperative, and responsive manner.
• Assist residents with technology challenges, including but not limited to e-mail access and general support, training on the use of RiverWoods' resident engagement portal, troubleshooting wi-fi connectivity issues, printing assistance, Zoom or Facetime set-up, smart phone training and support.
• Assist residents with other technology needs, including but not limited to cable TV, streaming, DVR's.
• Assist residents with setting up and managing online platforms such as bill pay, banking, managing usernames/passwords, etc.
• Assisting residents in accessing and paying monthly service fee statements.
• Develop resident savvy "how-to" guides as needed.
• Craft system to organize resident technology challenge requests.
• Generate weekly schedular/calendar based off of resident technology needs (1:1, group, office hours etc.).
• Assist Community Life Events Coordinator in keeping events and content up to date on the RiverWoods resident engagement portal.
• Teach workshops to residents and team members including, but not limited to the RiverWoods resident engagement portal, PowerPoint, and Excel.
• Offer support to the Community Life Team by designing and distributing flyers and posters to publicize campus specific events.
• Assist in the setup, serving and break down of Community Life meetings and events.
• Complete administrative work as assigned in a timely manner.

Qualifications

• High School Diploma or equivalent.
• At least three years’ experience in an IT or media focused role
• Possess a State New Hampshire Notary Public certificate or be willing to obtain one
• Strong interpersonal skills.
• Proficient in Microsoft Word, Excel and PowerPoint with an aptitude for additional computer learning.

Make a difference while making a living in an award-winning independent retirement community where your work helps change lives for the better every day. You have the opportunity to create connections and provide support with our residents.

RiverWoods Group: Northern New England's Largest Family of CCRCs

Three Communities, One Philosophy: Providing Community and Peace of Mind

Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.

Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.

If you're looking for work that has meaning, purpose, and a future - then RiverWoods is for you.