Resident Experience & Tech Support Associate

RiverWoods; Durham (NH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental Insurance

403(b) Retirement plan with a company+

Earned Time off 15 days

6 Paid Holidays

Wellness Programs

Get paid daily DailyPay

On-site fitness opportunities

Employee meal program

Education assistance

Job summary

RiverWoods in Durham, NH, is seeking a full-time Resident Relations Associate to support the Director of Community Life and the Community Life Team. The role covers clerical, administrative, and technical tasks, with daytime hours and occasional evenings/weekends.

You will assist residents with technology, manage engagement content, and help organize events. Competitive benefits accompany a meaningful role in a vibrant senior living community.

Qualifications

• High School Diploma or equivalent.
• At least three years’ experience in an IT or media focused role.
• Possess a State New Hampshire Notary Public certificate or be willing to obtain one.
• Strong interpersonal skills.
• Proficient in Microsoft Word, Excel and PowerPoint with an aptitude for additional computer learning.

Responsibilities

• Provide quality customer service to residents, guests, vendors, and team members in a friendly and responsive manner.
• Assist residents with technology challenges, including e-mail access, resident engagement portal, wi-fi issues, printing, Zoom or Facetime setup, and smartphone training.
• Assist residents with other technology needs including cable TV, streaming, and DVRs.
• Assist residents with online platforms such as bill pay and banking, managing usernames/passwords.
• Develop resident-friendly how-to guides and organize technology requests.
• Coordinate weekly schedules based on resident technology needs and support events.
• Support Community Life Events Coordinator with updating content on the engagement portal.
• Teach workshops on the portal, PowerPoint, and Excel.
• Create flyers and posters to publicize campus events.
• Assist in setup and breakdown of Community Life meetings and events.
• Complete administrative work promptly.

Skills

Strong interpersonal skills

Microsoft Word

Microsoft Excel

PowerPoint

Education

High School Diploma or equivalent

NH Notary Public certificate

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

RiverWoods in Durham, NH, is seeking a full-time Resident Relations Associate to support the Director of Community Life and the Community Life Team. The role covers clerical, administrative, and technical tasks, with daytime hours and occasional evenings/weekends.

You will assist residents with technology, manage engagement content, and help organize events. Competitive benefits accompany a meaningful role in a vibrant senior living community.