Service Manager

The Donaldson Group; Rockville (MD); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

20% housing discount

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Pet Discount Plans

Access Perks Discount Program

Job summary

Donaldson Group in Rockville, MD is seeking a Service Manager to lead the maintenance team at Rock Creek Woods. The role requires HVAC certification and 3+ years in residential apartment maintenance. You will supervise technicians, manage service requests, and ensure high-quality turnovers while adhering to safety standards.

Excellent leadership and organizational skills are essential, along with proficiency in property management systems (Yardi preferred) and reliable transportation.

Qualifications

• 3+ years of apartment maintenance experience, with supervisory or lead tech role.
• HVAC, plumbing, electrical, appliance repair, and carpentry proficiency.
• Strong communication and problem-solving skills.
• Must have basic tools and reliable transportation.

Responsibilities

• Supervise, train, and lead a team of service technicians.
• Schedule and manage all maintenance operations, including service requests and work orders.
• Oversee contractors and vendors; manage inventory and supply ordering.
• Ensure high-quality apartment turnovers and unit readiness.
• Perform and oversee repairs in HVAC, plumbing, electrical, appliances, carpentry, and general maintenance.
• Conduct routine inspections of apartments, buildings, and systems.
• Ensure safety standards, OSHA compliance, and building codes.
• Maintain maintenance logs using property management systems (Yardi preferred).
• Participate in on-call emergency rotation as needed.

Skills

Leadership

Scheduling

HVAC

Plumbing

Electrical

Carpentry

Communication

Problem solving

Yardi/Computer skills

Education

HVAC certification

Tools

Yardi software

Job description

Job Details

Job Location: Rockville, MD 20851, Position Type: Full Time, Salary Range: $30.00 - $32.00 Hourly

Are you a hands‑on leader with a passion for quality work and team development? The Donaldson Group, a trusted name in multifamily property management, is looking for an experienced Service Manager to oversee the maintenance operations at Rock Creek Woods, a residential apartment community in Rockville, MD. The ideal candidate with be HVAC certified and have 3+ years of experience in residential apartment maintenance.

At Donaldson, we don’t just maintain buildings- we create communities that people are proud to call home. If you take pride in leading teams, solving problems, and delivering outstanding service, we’d love to hear from you.

Requirements

• Supervise, train, and lead a team of service technicians
• Schedule and manage all maintenance operations, including service requests, work orders, and preventive maintenance
• Oversee contractors and vendors; manage inventory and supply ordering
• Ensure high-quality apartment turnovers and unit readiness
• Perform and oversee repairs in HVAC, plumbing, electrical, appliances, carpentry, and general maintenance
• Conduct routine inspections of apartments, buildings, and systems
• Ensure compliance with safety standards, OSHA regulations, and building codes
• Maintain accurate maintenance logs and documentation using property management systems (Yardi preferred)
• Participate in on‑call emergency rotation as needed

Responsibilities

• 3+ years of apartment maintenance experience, with prior supervisory or lead tech experience
• Expertise in HVAC, plumbing, electrical, appliance repair, and carpentry
• Strong leadership, scheduling, and organizational abilities
• Excellent communication and problem‑solving skills
• Computer proficiency; Yardi experience is a plus
• Must have basic tools and reliable transportation
• Ability to lift/move up to 50 lbs
• Bilingual (English/Spanish) preferred
• Professional appearance and commitment to quality work

Why Donaldson?

We know our success starts with our people. That’s why we offer a supportive culture, competitive compensation, and a comprehensive benefits package.

Benefits Include

• Competitive hourly rate
• 20% housing discount
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Life Insurance & AD&D
• Supplemental Insurance Options
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Pet Discount Plans
• Access Perks Discount Program
• Paid Volunteer Days & Community Service Programs

Our Company Values

INTEGRITY EXCELLENCE COMMITMENT ADAPTABILITY INNOVATION OWNERSHIP COMPASSION UNITY

Donaldson was recognized as a Top 20 Values-Driven Employer in the Greater Washington Region by GoodSeeker. We are dedicated to building communities where people love to live and work. Share these values with us and ready to take pride in your work and grow your maintenance career?

Donaldson is an Equal Opportunity Employer.