RESIDENT ONBOARDING SPC

GHP Management Corporation; Lancaster (CA); In loco; USD 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid medical insurance

Dental and vision coverage

TicketsAtWork access

Free onsite parking

Wardrobe allowance

Descrizione del lavoro

GHP Management Corporation is seeking a Resident Onboarding Specialist to welcome new residents after lease signing and ensure a seamless move-in. You will coordinate with Leasing Administration, inspect units, collect funds, and prepare move-in packets, delivering a warm handoff at every step.

In this fast-paced role, you will stay organized, communicate clearly with residents and the Service Team, and support a positive move-in experience across properties in California.

Competenze

• High school diploma or equivalent required.
• Must pass background and drug test.
• Valid California driver's license & personal vehicle for business use.
• Unrestricted work authorization in the United States.

Mansioni

• Oversee move-in process and coordinate with Leasing Administration to prepare files.
• Inspect move-in units, confirm condition, and place resident move-in gifts if available.
• Contact residents to schedule move-ins and collect move-in funds and insurance.
• Gather documents, keys, parking tags, and key fobs; prepare move-in packets.
• Travel to properties for move-ins and manage on-site coordination.
• Support resident experience and encourage feedback across platforms.

Conoscenze

Multitasking

Customer service

Communication

Attention to detail

Formazione

High school diploma or equivalent

Strumenti

Computer skills

Descrizione del lavoro

As the Resident Onboarding Specialist, you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.REPORTS TO: Client Operations ManagerHOW YOU WILL CONTRIBUTE:Move-In Process:Review detailed unit status reports daily to confirm the status of units.Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.Contact future resident(s) to confirm move-in and schedule the move-in process.On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.Identify long-standing vacant units and set up mini models weekly.Encourage residents to share their move-in experience through various review platforms and move-in surveys.Operations:Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.Maintain thorough knowledge of specifications and community policies.Communicate closely with the Resident Services team and provide the resident with a warm department handoff.Additional job duties and responsibilities as assigned.YOU HAVE:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environmentPersonable, positive, team-oriented mindsetAbility to multitask, work independently, and manage assigned requests and prioritiesHigh school diploma or equivalent experienceGeneral computer skills requiredMust pass background and drug test screening.Must have a valid California driver’s license & car insuranceMust have a personal vehicle for business usePhysical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.Constantly positions self to bend, stoop, reach, and lift.Occasionally lift/move/carry up to 25 lbs. with/without assistance.Frequently lift/move/carry 10 lbs.Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitorsAbility to remain in a stationary position for extended periods of time.Ability to observe details at close range (within a few feet of the observer).Constantly operates the computer, 10-key, and other office productivity machinery.Constantly works in low to moderate noise levels.Constantly works in outdoor weather conditions.This position requires regular travel between client sitesRegular and physical attendance is required.Cognitive Or Mental Requirements:ReadingWritingAbility to communicate clearly;Ability to deal with complex issues; andAttention to detail.Eligibility Requirements:Must have unrestricted work authorization to work in the United States; andMust be willing to submit to a background investigation.The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.Salary Range: $22.00-$23.00 per hour, DOE, PLUS commission!Eligible for: Commissions, Overtime, Wardrobe AllowanceBenefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.