SR LEASING SPECIALIST

GHP Management Corporation; Los Angeles (CA); Sur place; USD 36 000 - 39 000; Plein temps

Résumé du poste

GHP Management Corporation in Los Angeles, CA is seeking a Sr. Leasing Specialist to lead and mentor Leasing Specialists while delivering exceptional leasing experiences. You will travel daily to showcase luxury properties, manage tours, and guide new residents through move-in steps with a strong emphasis on service excellence.

The role emphasizes sales leadership, market awareness, and collaboration with the Leasing Manager to achieve occupancy goals and maintain top-tier resident experiences.

Qualifications

• 3-5 years of practical experience in sales.
• Knowledge of Fair Housing preferred.
• General computer skills.
• Must pass background and drug test screening.
• Must have California driver's license and car insurance.

Responsabilités

• Provide a memorable leasing experience for prospective residents through tours.
• Travel to client communities to showcase properties daily.
• Create a sense of community and an outstanding living experience for new residents.
• Assist with prospect inquiries, application process, tour coordination, lease administration, and move-in experience.
• Coordinate with the Leasing Manager to ensure high standards for tours and move-ins.
• Lead and train Leasing Specialists and monitor weekly leasing reports.

Connaissances

Strong communication

Team oriented

Customer service

Multitasking

Formation

High school diploma or equivalent

Description du poste

Job Details: Job Location: GHP CORPORATE - LOS ANGELES, CA 90017, Position Type: Full Time, Salary Range: $26.00 - $28.00 Hourly, As a Sr. Leasing Specialist, you will play a crucial role at GHP. You will serve as a seasoned sales professional with demonstrated success. You will provide leadership and mentoring to Leasing Specialist, promoting a positive work environment that encourages collaboration and teamwork. The ideal candidate will have an outgoing and driven personality, as well as an entrepreneurial mindset.

REPORTS TO: Leasing Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

• Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.
• Travel from the Leasing Concierge Center to the client's preferred communities to showcase all GHP DTLA Luxury properties daily.
• Create a sense of community and an outstanding living experience for new residents.
• Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable.
• Works closely with the Client Operations Manager to ensure the leasing team is providing a seamless tour and move-in experience at the company’s highest standards.
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.

Sales and Marketing:

• Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.
• Demonstrates a sense of urgency when making appointments for future residents to visit our communities.
• Continuously reach out to potential residents with tailored updates - from the ideal floorplan they've had in mind to the lifestyle in the neighborhood.
• Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily.
• Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.
• Shop competitive properties and stays up to date with the competitive market.
• Develops and maintains Reputation Management and Marketing Activities.

Operations:

• Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g., Fair Housing guidelines, renter's insurance policy, lease forms, agreements, etc.).
• Able to communicate leasing qualifications to prospective residents.
• Follow the GHP hospitality standards by ensuring the 'model' apartments and target apartments are ready for the show (e.g., cleanliness, WOW fridge, green apples).
• Organize prospect and leasing files.
• Input resident and other pertinent information into the company accounting system.
• On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection, when needed.
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident's move-in date.
• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process, when needed.

Leadership:

• Identifying market trends to increase future occupancy and provide recommendations to the Leasing Manager.
• Train and collaborate with Leasing Specialist to identify and solve any leasing issues that arise.
• Ensure WOW fridges for all model units are restocked.
• Assist the Leasing Specialist with file compliance for approval and second closing deals.
• Responsible for shopping competitive properties and performing a bi-weekly market survey.
• Organize weekly leasing and traffic reports for Leasing Manager and Regional Sales Manager.
• Responsible for leading weekend sales huddles.
• Responsible for sending nightly "Daily Activity Report" for the Leasing Concierge Center.
• Additional job duties and responsibilities as needed.

Qualifications: YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
• Personable, positive, team-oriented mindset.
• Strong communication.
• Ability to multitask, work independently, and manage competing requests and priorities.
• High school diploma or equivalent experience.
• 3-5 years of practical experience in sales required.
• Knowledge of Fair Housing preferred.
• General computer skills required.
• Must pass background and drug test screening.

PHYSICAL REQUIREMENTS:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, and lift.
• Occasionally lift/move/carry up to 25 lbs. with/without assistance.
• Frequently lift/move/carry 10 lbs.
• Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors.
• Ability to remain in a stationary position for extended periods of time.
• Frequently operates a computer, 10-key, and other office productivity machinery.
• Constantly works in low to moderate noise levels.
• Constantly works in outdoor weather conditions.
• Must have a valid California driver's license & car insurance.
• Must have a personal vehicle for business use.

SCHEDULE HOURS:

• Must be available to work on weekends.
• Shift schedule 9 am-6 pm and/or 10 am- 7 pm.
• 40 Hour weekly commitment required.