Resident Experience & Community Relations Coordinator

Southern Management Corporation; Silver Spring (MD); Hybrid; USD 22,978 - 31,808; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and AD&D Insurance

401(k) with Company contribution

Paid holidays and PTO

Continuing Education

Job summary

Southern Management Corporation is seeking a leasing professional with a strong focus on communication, resident satisfaction, and administrative support. The role involves reducing turnover, implementing a proactive care plan, and coordinating with government and community organizations to ensure high-quality resident experiences.

You will assist in emergencies, prepare newsletters, conduct move-in orientations, and manage office procedures.

Qualifications

• Must have a high school diploma or GED with 3+ years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline
• Experience in resident relations and handling resident concerns preferred

Responsibilities

• Establish and achieve goals for reducing turnover and promoting longer residency
• Develop and implement the Annual Customer Care Plan
• Assist Property Manager with resident satisfaction and concerns
• Maintain positive relationships with local government and community organizations
• Oversee efficient clerical flow and office procedures
• Assist in emergencies and preparedness
• Prepare and distribute the monthly newsletter
• Conduct move-in orientations
• Coordinate community room reservations and satisfaction
• Support team and participate in projects as needed

Education

High school diploma or GED

Tools

Microsoft Office 2000

Yardi

Job description

Demonstrates excellent organizational, oral, and written communication skills while actively fostering and maintaining positive relationships with team members, customers, and vendors.

Duties and Responsibilities

• Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
• Continued development and implementation of a proactive Annual Customer Care Plan
• Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
• Assist in all emergency situations
• Prepare the monthly newsletter
• Contact and meet with the residents that have given notice
• Conducts move-in orientations
• Maintain, coordinate, and document community room reservations and satisfaction
• Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
• Perform various other duties as assigned by Property Manager and/or Supervisor

Skills Required

• Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
• Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
• Exceptional interpersonal skills, self-motivational skills, and organizational skills
• Ability to handle stress, pressure, and emergency situations with poise and sensitivity
• Working knowledge with Microsoft® Office 2000
• Proficient use of Yardi as it relates to job responsibilities within 60 days of training
• Excellent customer service and sales skills
• Must be goal oriented with regards to management objectives
• Southern Difference Institute Graduate or attendee

Key Performance Indicators

• Exhibits the following performance expectations:

oTeamwork

oCommunication

oUnderstands Role, Responsibilities and Job Skills

oTime Management and Planning

oQuality of Work

oSafety

• Turnover percentage rates decrease or maintain in accordance with goals/budget
• Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
• Increase resident involvement in community activities
• Successful implementation of the Annual Customer Care Plan

Organizational Awareness / Civic Social Responsibility

• Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
• Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
• Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
• Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
• Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

What's required from you:

Must have a high school diploma or GED with a minimum of ( 3 ) years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline

Pay Rate:

$16.68 - $23.09

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

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