Resident Manager

RELATED; Northern, New York (KY, NY); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Local 32BJ Union Benefits

Job summary

Related Management Company (RMC) is seeking a hands-on Resident Manager to lead daily operations at The Lyric, supervise maintenance staff, and uphold premium living standards for residents. You will ensure exceptional service, manage budgets, and maintain asset quality.

The role focuses on coordinating maintenance, turnover readiness, and tenant relations to create a welcoming, well-run community that aligns with Related’s standards and local union benefits.

Qualifications

• 5+ years of recent hands-on experience in the property management industry.
• 3+ years of supervisory experience.
• Facilities/Operations experience with strong working knowledge of building systems.
• Proficiently skilled in plumbing, electrical, mechanical, and basic construction.
• Experience managing a Tenant Amenity Space.
• Comprehensive knowledge of industry software systems.

Responsibilities

• Lead day-to-day building operations and supervise an established maintenance team.
• Ensure property meets highest standards of quality and resident satisfaction.
• Maintain the physical assets and monitor budgets/financial performance.
• Cultivate positive tenant-landlord relationships and welcoming community.
• Oversee guest authorization protocols and building access processes.
• Coordinate with external maintenance services and manage third-party contracts.

Skills

Property management experience

Supervisory experience

Building systems knowledge

Plumbing/Electrical/Mechanical

Tenant amenity space management

Industry software systems

Job description

Responsibilities

Join Related at The Lyric! Located in the heart of Manhattan, The Lyric is a premier residential community where exceptional service, well-maintained spaces, and a strong sense of community come together. We are seeking an experienced Resident Manager to lead day-to-day building operations, oversee an established maintenance team, and ensure the property consistently meets the highest standards of quality and resident satisfaction.

This is an exciting opportunity for a hands-on leader who takes pride in their property, their team, and creating an exceptional living experience for residents.

The Resident Manager will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced maintenance staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting tenant-landlord relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all qualified applicants.

Property Information

The Lyric | Related

Core Responsibilities include:

Staff Supervision

• Responsible for the direction and supervision of the maintenance employees.
• Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment Opportunity requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes; and with the Americans with
• Responsible for the implementation of and adherence to Fair Housing practices per Related Management Company, L.P.’s Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee.

Building Operations

• Responsible for all maintenance and repairs at the development. Assures that a responsible staff member is available to respond to emergency calls at all times.

Product Presentation

• Apartment turnovers must produce units that are to be impeccably clean, mechanically in good working order and properly painted prior to the resident’s move-in.

Maintenance of Common Areas

• Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times. Schedules routine janitorial tasks to ensure that the above is consistently maintained.

Purchase Order System

• Follows purchase order instructions established by the district/regional office.

External Maintenance Services

• Solicits, reviews and recommends third-party contracts when so directed by the District Manager or designee.

Guest Authorization Protocol

• Ensures that concierge staff complies with the designated, authorized steps to register guest/key authorizations on the Yardi system

Compensation

$110,000 - $120,000 + Annual Discretionary Bonus + 2 bedroom/1 bathroom on-site unit

Benefits

• Local 32BJ Union Benefits

#LI-NG1

#RMC

#NYLeadership

Qualifications

• 5+ years of recent hands-on experience in the property management industry
• 3+ years of supervisory experience.
• Facilities/Operations experience with strong working knowledge of building systems
• Proficiently skilled in plumbing, electrical, mechanical, and basic construction
• Experience managing a Tenant Amenity Space
• Comprehensive knowledge of industry software systems
• Ability to effectively communicate with all levels of management; internally and externally

Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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