Assistant General Manager

SupportFinity™; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Personalized health care options

Financial benefits including 401(k) matching

19+ days of PTO and wellness programs

Career development and training programs

Job summary

SupportFinity™ is looking for an experienced property operations professional to oversee day-to-day operations in New York. Responsibilities include engaging vendors, processing communications, and managing accounts. Ideal candidates have 3+ years of luxury customer service experience.

Offering a base salary of $75,000 to $85,000, employees are eligible for bonuses and other comprehensive benefits like health care, 401(k) matching, and generous PTO policies.

Qualifications

• 3+ years of property operations and luxury customer service experience.
• Ability to lift up to 50 lbs.
• Available to work a flexible schedule, including evenings and weekends.

Responsibilities

• Assist with oversight of day-to-day building operations.
• Engage third-party vendors and suppliers for appropriate services.
• Prepare and process written communications, such as memos and letters.
• Collect and post all resident rent payments and manage accounts receivables.

Skills

Property operations management

Luxury customer service

Financial P&L statement navigation

Yardi or similar software

Education

Bachelor’s degree or equivalent

Tools

Yardi

Job description

Responsibilities

• Assist with oversight of day-to-day building operations
• Establish best practices and systems for office operations, policy and procedures
• Engage third‑party vendors and suppliers for appropriate services
• Assist with all aspects of move‑ins for new residents, including follow‑up to ensure positive acclimation to the building
• Ensure efficient and courteous response to all resident requests, inquiries and concerns
• Assist in the development and implementation of resident‑relations activities and events
• Prepare and process written communications, such as memos, letters, and insurance incident reports
• Maintain accurate files for all site administration (lease files, operational procedure files, work‑order files, etc.)
• Collect and post all resident rent payments and manage accounts receivables
• Coordinate the filing of legal proceedings in accordance with local ordinances
• Additional projects as assigned

Compensation

Anticipated base salary range: $75,000 – $85,000. You will also be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Actual base salary within the anticipated range will be determined by the individual’s experience, skills, qualifications, and market factors.

Benefits

• Personalized health care: multiple medical, dental, and vision plan options; employee assistance program
• Financial benefits: matching 401(k), FSAs and HSA, employer‑paid life and AD&D insurance, paid leave & disability programs
• Social wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career development: learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years of property operations and luxury customer service experience
• Property management or hospitality experience highly preferred
• Ability to navigate financial P&L statements, variance reports and budgets
• Yardi or similar software experience preferred
• Ability to lift up to 50 lbs
• Available to work a flexible schedule, including evenings and weekends

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

For details on our hiring policies and privacy practices, visit our Privacy Policy.