Resident Manager

Related Management Company; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Local 32BJ Union Benefits

Job summary

The Lyric by Related Management Company in Manhattan is seeking an experienced Resident Manager to lead day-to-day building operations and supervise the maintenance team. This role focuses on delivering exceptional service, maintaining assets, and cultivating strong tenant relationships.

As a hands-on leader, you will monitor budgets, ensure safety and quality standards, and drive resident satisfaction across a premier residential community in the heart of the city.

Qualifications

• Minimum 5+ years in property management.
• 3+ years in supervisory roles.
• Experience with facilities/operations and building systems.
• Proficient in plumbing, electrical, mechanical, and basic construction.
• Experience managing Tenant Amenity Space.
• Strong knowledge of industry software systems.
• Able to communicate effectively with all levels of management.

Responsibilities

• Lead day-to-day building operations.
• Oversee an established maintenance team.
• Ensure property meets high standards of quality and resident satisfaction.
• Maintain physical assets and monitor daily operations.
• Cultivate positive tenant–landlord relationships.
• Evaluate budgets and financial performance.

Skills

Property management

Supervisory experience

Building systems

Plumbing & electrical

Tenant amenities

Industry software

Communication skills

Tools

Yardi system

Job description

ResponsibilitiesJoin Related at The Lyric! Located in the heart of Manhattan, The Lyric is a premier residential community where exceptional service, well-maintained spaces, and a strong sense of community come together. We are seeking an experienced

ResponsibilitiesJoin Related at The Lyric! Located in the heart of Manhattan, The Lyric is a premier residential community where exceptional service, well-maintained spaces, and a strong sense of community come together. We are seeking an experienced Resident Manager to lead day-to-day building operations, oversee an established maintenance team, and ensure the property consistently meets the highest standards of quality and resident satisfaction. This is an exciting opportunity for a hands-on leader who takes prid e in their property, their team, and creating an exceptional living experience for residents. The Resident Manager will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced maintenance staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting tenant-landlord relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all qualified applicants.Property Information The Lyric | Related Core Responsibilities include: Staff Supervision:

• Responsible for the direction and supervision of the maintenance employees.
• Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment Opportunity requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes; and with the Americans with
• Responsible for the implementation of and adherence to Fair Housing practices per Related Management Company, L.P.’s Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee.

Building Operations:

• Res ponsible for all maintenance and repairs at the development. Assures that a responsible staff member is available to respond to emergency calls at all times.

Product Presentation:

• Apartment turnovers must produce units that are to be impeccably clean, mechanically in good working order and properly painted prior to the resident’s move-in.

Maintenance of Common Areas:

• Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times. Schedules routine janitorial tasks to ensure that the above is consistently maintained.

Purchase Order System:

• Follows purchase order instructions established by the district/regional office.

External Maintenance Services:

• Solicits, reviews and recommends third-party contracts when so directed by the District Manager or designee.

Guest Authorization Protocol:

• Ensures that concierge staff complies with the designated, authorized steps to register guest/key authorizations on the Yardi system

Compensation$110,000 - $120,000 + Annual Discretionary Bonus + 2 bedroom/1 bathroom on-site unitBenefitsLocal 32BJ Union Benefits#RMC#NYLeadershipQualifications

• 5+ years of recent hands-on experience in the property management industry
• 3+ years of supervisory experience.
• Facilities/Operations experience with strong working knowledge of building systems
• Proficiently skilled in plumbing, electrical, mechanical, and basic construction
• Experience managing a Tenant Amenity Space
• Comprehensive knowledge of industry software systems
• Ability to effectively communicate with all levels of management; internally and externally

OverviewRelated Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher. At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.Related is an Equal Opportunity EmployerFor information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy