Resident Manager

Related Management Company; New York (NY); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

1-bedroom, 1-bathroom unit

32 BJ Union Benefits

Job summary

A leading property management firm in New York is seeking an experienced Resident Manager to oversee daily operations at a luxury residential property. You will supervise the maintenance team, manage service quality, and ensure resident satisfaction. The ideal candidate has over 2 years of experience supervising operations and strong leadership skills. This position offers competitive compensation between $100,000 and $105,000 annually, plus union benefits and on-site housing.

Qualifications

• 2+ years of experience supervising maintenance or building operations teams.
• Strong leadership, time management, and problem-solving skills.
• Experience managing budgets, vendor relationships, and compliance.

Responsibilities

• Oversee maintenance, repairs, and apartment turnovers.
• Coordinate 24/7 coverage for urgent issues and emergencies.
• Resolve escalated service requests with empathy and follow-through.

Skills

Team Leadership

Time Management

Problem-Solving

Vendor Management

Education

High school diploma or equivalent

Technical certifications

Tools

Microsoft Office

Digital Maintenance Systems

Job description

Resident Manager – Related Management Company

Lead the Team That Keeps It All Running. We’re seeking an experienced, hands‑on Resident Manager to oversee daily operations at a luxury residential property. You’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction.

Responsibilities

Team Leadership & Training

• Hire, train, coach, and supervise the maintenance and janitorial team
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in technical skills and resident service delivery

Building Operations & Maintenance

• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards

Emergency & On‑Call Management

• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after‑hours situations
• Remain calm and solution‑focused when responding to floods, outages, and escalated service needs

Resident Experience & Service Follow‑Up

• Resolve escalated service requests with empathy and follow‑through
• Oversee move‑in orientations and follow‑up satisfaction surveys
• Support concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

• Manage site budgets, approve emergency purchases, and monitor ongoing costs
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations

Site Administration & Documentation

• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing

Cross‑Team Collaboration

• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings

Special Projects & Strategic Support

• Lead projects that improve building systems, service quality, or team operations
• Act as the on‑site leader in the absence of the General Manager

Compensation

$100,000 – $105,000 annually

32 BJ Union Benefits

This position also includes a 1‑bedroom, 1‑bathroom unit on the property (approximately 680 sq ft).

Qualifications

• 2+ years of experience supervising maintenance or building operations teams
• Strong leadership, time management, and problem‑solving skills
• Experience managing budgets, vendor relationships, and compliance
• Ability to lead calmly during emergencies and deliver consistent results
• High school diploma or equivalent required; technical certifications a plus
• Comfortable using Microsoft Office and digital maintenance systems

Why You’ll Love It Here

You’ll lead a talented, service‑minded team in delivering a high‑quality living experience for residents. We value calm, solutions‑first leadership and offer you the support, tools, and recognition to help your team—and your property—thrive.

Overview

Build Your Career With Related Management Company. A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.