Resident Manager

Extell; New York (NY); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Brooklyn Point’s Resident Manager role oversees daily operations, coordinating with Extell Management Services Inc. to maintain exceptional building standards.

The position requires living on-site and staying available 24×7 to resolve resident and staff issues, while ensuring repairs, safety systems, and vendor management run smoothly. Ideal candidates bring at least 5 years’ experience managing luxury residential or hotel buildings, strong communication, crew supervision, and familiarity with

Qualifications

• Strong verbal and written communication skills.
• Compliance with all company policies, EEO, Fair Housing and 32BJ guidelines.
• High school diploma or GED and a vocational/technical background.
• Minimum of 5 years working with electrical, mechanical, plumbing equipment and systems.
• Luxury hotel or residential background.
• Ability to manage multiple and complex operational matters daily.
• Facilities and operations experience with solid knowledge of building systems.
• Prior experience with Cooling Tower systems.
• Prior experience with BMS (BuildingLink, and Yardi) is strongly preferred.
• Working knowledge of painting and finishing work.
• Strong background in working with fire, life, health, and safety systems.
• Working knowledge of Microsoft Office, Windows, Yardi etc.
• Effective supervisory skills with 5 years’ experience managing luxury building staff.

Responsibilities

• The Resident Manager will act as liaison between residents and Extell Management Services.
• Oversee daily operations including repairs, maintenance, safety systems, and security.
• Coordinate with building retail for shared systems maintenance and vendor management.
• Supervise staff, schedule payroll, and manage HR-related tasks.
• Assist management with drafting, finalizing, and monitoring annual building budget.
• Live on-site and be available 24×7 for emergencies and issue resolution.

Skills

Communication skills

Policy compliance

Supervisory experience

Budgeting

Building systems knowledge

Fire life safety knowledge

Yardi knowledge

Computer literacy

On-site management

Leadership

Education

High school diploma or GED

Vocational/technical background

Tools

Building Link

Yardi

BMS

Job description

About Us

Brooklyn Point is a 68-story mixed-use condominium tower that includes 458 luxury units and over 40,000 square feet of indoor and outdoor amenities. Brooklyn Point is the first for-sale residential property at City Point – the largest food, shopping, and entertainment destination in Brooklyn. Brooklyn Point will be professionally managed by Extell Management Services, Inc.

Extell Management Services, Inc. is a sophisticated and intuitive management team that reinforces the commitment to maintain the quality of each Extell property. Its portfolio includes New York’s most recognized high-end condominium, rental, and commercial addresses developed by Extell Development Company. Founded and headed by Gary Barnett, Extell Development Company is a nationally acclaimed real estate developer of residential, office, retail, and hospitality properties operating primarily in Manhattan and other premier cities across the nation. Experiencing outstanding growth since its founding in 1989, the company’s growing portfolio exceeds twenty-five million square feet.

To learn more, visit https://extell.com/portfolio/brooklyn-point and https://extell.com/.

Summary of Responsibilities

The Resident Manager is a supervisory position and the person selected will act as the liaison between the residents of Brooklyn Point and Extell Management Services Inc. The Resident Manager shall exercise effective judgment and decision making in the oversight of the daily operations of the building. Daily operations include repairs and maintenance of the property’s equipment; property cleanliness and maintenance; proper planning for any emergency situations to include the monitoring and maintenance of the security, alarm, fire suppression and related systems; coordination with the building retail regarding the repair and maintenance of shared systems and equipment; and the management of satisfactory work performed by vendors and contractors.

This position performs regular walkthroughs of the property to identify and address any issues, manages the amenity spaces, orders and distributes supplies, and oversees the coordination of move-ins/outs. The Resident Manager supervises and directs building staff, ensures compliance with company, 32BJ and building policies and procedures and oversees staff training, staff scheduling, and other related payroll and human resource responsibilities. The Resident Manager will also be responsible for assisting management in the drafting, finalizing, and monitoring of the annual building budget.

The Resident Manager is required to live on-site, remain available 24×7 in case of emergencies, and be available to independently resolve any resident or staff-related issues with Extell Management Services and Human Resources.

Qualifications

• Strong verbal and written communication skills.
• Effective ability to ensure compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes, and 32BJ Union Guidelines.
• High school diploma or GED and a vocational/technical background.
• A minimum of 5 years working with electrical, mechanical, plumbing equipment and systems.
• Luxury hotel or residential background.
• Demonstrated ability to manage multiple and complex operational matters daily.
• Facilities and operations experience with solid knowledge of building systems.
• Prior experience with Cooling Tower systems.
• Prior experience with BMS (Building Management Systems, BuildingLink, and Yardi) is strongly preferred.
• Working knowledge of painting and finishing work.
• Strong background in working with fire, life, health, and safety systems.
• Effective judgement and decision-making.
• A working knowledge of computer programs such as Microsoft Office, Windows, Yardi etc.
• Effective supervisory skills with 5 years’ experience managing luxury building staff.

Compensation & Benefits

Brooklyn Point offers competitive pay and benefits to include:

Annualized Base Salary: $140,000 - $165,000.

Comprehensive benefits package to include health insurance, retirement, and time off benefits.

Equal Opportunity Employer